Madi Gallaway

· Servicing animal exhibits efficiently within the given time

· Scrubbing/cleaning water sources

· Assist in animal training and conditioning

· Assist in medicating specific animals

· Giving out the correct food items and enrichment to the animals

· Preparing and presenting animal talks to the public

· Entering animal records into ZIMS

· Weighing a variety of species of animals

· Communicating effectively with supervisors and keepers, written and/or verbal

· Taking guests on private tours through the zoo

• Contributed to successful breeding programs by assisting with animal mating procedures, resulting in increased livestock numbers
• Operated farm equipment such as tractors and slashers, manual trucks, and quad-bikes
• Promoted animal safety and health by providing proper nutrition, housing and medical care.
• Reading livestock medical records
• Administering vaccines through needle injections, ensuring the correct dosages are given to the correct animal

• Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
• Increased sales through upselling techniques and suggesting popular menu items to customers.
• Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
• Restocked and rotated stock in display case to mitigate stock loss.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Operated manual and electric appliances to peel, slice, and trim food.
• Kept drawer balanced by accurately processing cash, credit and debit payments.

· Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

· Delivered exceptional level of service to each customer by listening to concerns and answering questions.

· Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

· Identified issues, analyzed information and provided solutions to problems.

· Able to answer customer questions about the animals in the aquarium correctly

· Proved successful working within tight deadlines and fast-paced atmosphere.

· Managed volunteers and work experience

· Head of Enrichment for the animals

· Communicate effectively with my team

· Lead food preparation to all the animals within the facility

· Performed 20 minute shows multiple times a day

· Guided guests around the facilities lagoons

· Provided exceptional animal husbandry, and reported animal concerns to management