Madison Maton
Sydney,NSW
Summary
Accomplished in building client relationships and exceeding service expectations, I leveraged strong communication and GDS knowledge within the customer service and travel industry to enhance customer experiences. Skilled in teamwork and problem-solving, I consistently delivered personalized solutions, contributing to improved customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Flights & Travel Consultant
Luxury Escapes
05.2024 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Travel Consultant
Flight Centre Travel Group
07.2022 - 05.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Collected, handled and documented payments for travel services and associated feels.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
Student Support Officer
Australis Institute Of Technology & Education
02.2022 - 07.2022
- Developed strong relationships with community organizations to connect students with relevant external support services when needed.
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success.
- Reduced dropout rates by closely monitoring attendance records, reaching out to absentees in a timely manner to offer assistance.
- Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions.
- Implemented early warning systems that identified struggling students before they fell behind significantly.
- Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.
Warehouse Storeperson
Showponyshop
09.2021 - 02.2022
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Ensured timely, accurate order fulfillment by closely monitoring stock levels and replenishing as necessary.
All Rounder
Homer's
05.2020 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
All Rounder
Rashay's
09.2017 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Bachelor's of Laws/Psychology -
Western Sydney University
Sydney, NSW12.2029
Bachelor of Arts - Criminology
Western Sydney University
Sydney, NSW12.2022
Skills
- Strong Communication Skills
- GDS knowledge
- Hotel Accommodations
- Travel research
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Flights & Travel Consultant
Luxury Escapes
05.2024 - Current
Travel Consultant
Flight Centre Travel Group
07.2022 - 05.2024
Student Support Officer
Australis Institute Of Technology & Education
02.2022 - 07.2022
Warehouse Storeperson
Showponyshop
09.2021 - 02.2022
All Rounder
Homer's
05.2020 - 10.2021
All Rounder
Rashay's
09.2017 - 02.2020
Bachelor's of Laws/Psychology -
Western Sydney University
Bachelor of Arts - Criminology
Western Sydney University
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