Madi Somerville

I'm deeply passionate about delivering exceptional service and creating memorable experiences for every guest. With a background rooted in diverse roles ranging from medical administration to automotive service advising, I bring a unique blend of skills and experiences to the world of customer service. My journey in customer service management has honed my ability to anticipate needs, resolve issues efficiently, and foster strong relationships with clients and colleagues alike. Whether it's training new staff, managing inventory, or handling daily banking procedures, I thrive in fast-paced environments where attention to detail and effective time management are paramount. Drawing from my experiences in medical administration and reception roles, I excel in problem-solving and maintaining meticulous records, ensuring smooth operations and satisfied patrons. Moreover, my background in resolving complaints and handling sensitive medical information has equipped me with the empathy and professionalism necessary to navigate challenging situations with grace and tact. With a keen eye for quality and a genuine enthusiasm for exceeding expectations, I am eager to bring my expertise in customer relations, inventory management, and employee training to a dynamic hospitality environment. I look forward to the opportunity to contribute to a team dedicated to delivering unparalleled service and creating unforgettable guest experiences.

• Radhika Chhiber, Accounts Manager, 4cRisk, 0478 809 877
• Charlie Fournier-Kynaston, Team Leader 2ic, Fitness Cartel, 0423 000 835