Madilyn Rouen
Richlands,QLD
Summary
Strong background in support management. Effectively led teams to enhance customer satisfaction and resolve technical issues swiftly. Demonstrated expertise in team leadership and problem-solving.
Overview
5
5
years of professional experience
Work History
Support Manager
Choice Discount Variety
02.2024 - Current
- Managed daily operations to ensure the smooth functioning of the support department.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Prepared employee schedules for maximum coverage during key hours.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Assistant Manager
Skechers
02.2023 - 02.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to keep stockouts to a minimum while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Area Manager
Super Vape Store
03.2020 - 02.2023
- Managed daily operations for optimal performance, ensuring the timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed strong client relationships, leading to increased customer satisfaction and repeat business.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Corinda State High School
Brisbane, QLD09-2015
Skills
- Effective Communication Skills
- Microsoft Office Expertise
- Analytical Problem Solving
- Complaint Resolution
- Inventory Analysis
- Logistics Coordination
- Problem-Solving
- Team Development
- Task Management
- Theft Prevention
- Effective Time Management
- Warehouse Management
- Pallet Unloading Expertise
- Technical Support Expertise
- Financial Budget Management
- Administrative Efficiency
Timeline
Support Manager
Choice Discount Variety
02.2024 - Current
Assistant Manager
Skechers
02.2023 - 02.2024
Area Manager
Super Vape Store
03.2020 - 02.2023
High School Diploma -
Corinda State High School
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