Madilyn Shipley
The Gap,QLD
Summary
Passionate about delivering exceptional service and creating memorable experiences, Dedicated and professional with a strong background in customer service and a genuine enthusiasm for the modelling and acting industry. With a warm and friendly approach, engaging with people and exceeding their expectations is seamless. Skilled in multitasking and thriving in fast-paced environments, bringing exceptional interpersonal and communication skills to build strong relationships. With a meticulous attention to detail and a problem-solving mindset, committed to delivering outstanding results and making a positive impact in the modelling and acting industry.
Overview
7
7
years of professional experience
Education
Bachelor of Science - Nursing and Paramedical Science
Queensland University of Technology
Brisbane, QLD01.2021
High School Diploma -
Brisbane Girls Grammar School
Brisbane, QLD12.2018
Work History
Ticketing Officer
Brisbane Racing Club
04.2022 - 01.2023
- Take charge of entire ticketing operation, ensuring smooth entrance to races through efficient barcode scanning and exceptional customer service
- Collaborate closely with sales team to drive ticket sales and maximize overall company revenue
- Deliver outstanding service to high-priority customers, ensuring their racecourse experience is nothing short of exceptional
- Thrive in fast-paced environment, expertly juggling multiple tasks with efficiency and precision.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events. Arranged staffing hours for daytime and event shifts to accommodate event needs
Café Associate
Pepper And Salt Café
01.2021 - 01.2022
- Ignite customers' taste buds and curiosity by creating eye-catching signage to promote new products and price changes, increases sales by 10%
- Exceed expectations with exceptional customer service, skillfully managing bustling clientele with warm and friendly approach
- Entrusted with responsibility of handling all closing restaurant duties, demonstrating reliability and meticulous attention to detail.
- Completed milkshakes and ice cream desserts for customers
- Prepared sandwiches, soups, salads and beverages using grill, microwave and steam tables to promote fresh and quality products
Medical Receptionist
Keperra Family Practice & Skin Cancer Clinic
08.2019 - 03.2020
- Expertly managed and meticulously maintained customers' master database, ensuring accuracy and up-to-date information
- Orchestrated seamless patient scheduling, check-in, check-out, and payment processes, contributing to streamlined operations
- Provided invaluable support to team members, proactively offering creative solutions to complex scheduling, conflict resolution, and medical care challenges
- Ensured pristine and organized environment within practice, doctors' rooms, and surgery areas.
Customer Service Representative
Coles
07.2016 - 11.2017
- Cultivated unwavering customer satisfaction by employing forward-thinking strategies to address individual needs and resolve concerns promptly
- Thrived in fast-paced and deadline-driven atmosphere, consistently meeting and exceeding expectations.
- Skillfully practiced active listening, handling customer concerns with empathy and efficiency, and escalating significant issues to supervisors when necessary
- Maintained safe working environment by adhering to applicable standards, policies, and regulatory guidelines.
Skills
- Exceptional customer service and interpersonal skills that create memorable experiences
- Adept at organizational and time management, ensuring seamless multitasking in fast-paced environments
- Engaging communication and active listening skills that foster strong relationships
- Proficient in utilizing Microsoft Office Suite to optimize efficiency and productivity
- Adaptable and resilient, thriving in high-pressure situations
- Meticulous attention to detail and strong problem-solving abilities Managing Operations and Efficiency, Staff Management and Management of Live Events
Accomplishments
- Exceptional customer service and interpersonal skills that create memorable experiences.
- Adept at organizational and time management, ensuring seamless multitasking in fast-paced environments.
- Engaging communication and active listening skills that foster strong relationships.
- Proficient in utilizing Microsoft Office Suite to optimize efficiency and productivity.
- Adaptable and resilient, thriving in high-pressure situations.
- Meticulous attention to detail and strong problem-solving abilities.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Interests
Photography
Design - Fashion, Web, Arts
Music - Saxophone
Timeline
Ticketing Officer
Brisbane Racing Club
04.2022 - 01.2023
Café Associate
Pepper And Salt Café
01.2021 - 01.2022
Medical Receptionist
Keperra Family Practice & Skin Cancer Clinic
08.2019 - 03.2020
Customer Service Representative
Coles
07.2016 - 11.2017
Bachelor of Science - Nursing and Paramedical Science
Queensland University of Technology
High School Diploma -
Brisbane Girls Grammar School
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