Madina Kakar
Officer ,VIC
Summary
Developed skills in customer interaction and teamwork in high-energy, service-oriented environment. Strong communication and problem-solving abilities, adaptable to various situations, and capable of handling multiple tasks simultaneously. Looking to transition into new field, bringing valuable transferrable skills and customer-focused mindset.
Overview
6
6
years of professional experience
Work History
FOH Staff Member
High Horse
Officer, VIC
03.2023 - 12.2024
- Provided exceptional customer service, resulting in repeat business and positive online reviews.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
Ramp Agent Supervisor
SAG
Stuttgart Airport
09.2019 - 01.2023
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Implemented effective communication protocols between ramp agents and other airport departments for better collaboration.
- Supported team''s efforts in meeting airline performance metrics by consistently adhering to established guidelines for ground operations.
Ground Stewardess
Stuttgart Airport
Stuttgart Airport
09.2019 - 03.2022
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Lost & Found
- Ticketing
Duty Free
HSG Stuttgart Airport
Stuttgart Airport
09.2018 - 08.2019
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Collaborated with team members to achieve monthly sales targets, fostering a positive working atmosphere.
Education
Dental Assistant - Dental Hygiene
Alexander-Fleming-Schule
Stuttgart 08.2019
High School -
Riedseeschule
Stuttgart 06.2016
Hospital
Bethesda Krankenhaus
Stuttgart 01.2015
Skills
- Phone etiquette
- Foreign language proficiency
- Professional appearance
- Payment processing
- Point of sale systems
- Teamwork
- Reliability
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
FOH Staff Member
High Horse
03.2023 - 12.2024
Ramp Agent Supervisor
SAG
09.2019 - 01.2023
Ground Stewardess
Stuttgart Airport
09.2019 - 03.2022
Duty Free
HSG Stuttgart Airport
09.2018 - 08.2019
Dental Assistant - Dental Hygiene
Alexander-Fleming-Schule
High School -
Riedseeschule
Hospital
Bethesda Krankenhaus