Madison Aloi
East Bentleigh
Summary
Optimistic and driven hospitality professional with exceptional customer service, leadership, and time management skills. Experienced in team collaboration, confident communication, and managing operational responsibilities. Seeking opportunities to further develop in dynamic and customer-focused roles.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
Raw Galore
02.2023 - Current
- Managed shifts as a senior team member, including opening/closing duties, staff oversight, and operational responsibilities.
- Handled customer service, order taking, and cash management.
- Monitored inventory, placed supply orders, and maintained cleanliness standards.
- Social media promotions and Tiktok
Hospitality Worker
Boundary Hotel
12.2020 - 01.2023
- Delivered high-quality customer service, including bartending, food preparation, and cash handling.
- Maintained a clean and organized workspace and adhered to service standards.
Shop Assistant
Bakers Delight
06.2017 - 12.2020
- Provided friendly customer service, operated registers, and prepared orders.
- Cleaned and maintained equipment and ensured accurate cash handling.
Canteen Attendant
KDNA Netball Tournaments
01.2019 - 01.2019
- Managed customer service, stocked supplies, and cooked/served orders.
- Assisted with operational tasks during tournaments.
Canteen Attendant
St. Peters Junior Football Club
01.2018 - 01.2018
- Performed customer service, inventory stocking, and food preparation.
- Maintained an organized and clean canteen environment.
Factory Hand
Sign Express
01.2018 - 01.2018
- Assisted with factory floor tasks, including sanding and assembly.
- Conducted data entry and filing for office operations.
Education
Certificate IV - Fitness
Holmesglen
01.2024
Certificate III - Fitness
Holmesglen
01.2024
Fashion Styling
RMIT University
Brunswickundefined
Kilbreda College
Mentone01.2020
Certificate IV in School Based Education Support - CERTIFICATE
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC12-2025
Skills
- Leadership and Teamwork: Experienced in leading shifts, training staff, and fostering team collaboration
- Customer Service Excellence: Adept at resolving customer inquiries, providing quality service, and handling transactions
- Organization and Time Management: Well-organized with proven ability to prioritize tasks efficiently
- Technical Skills: Proficient in managing inventory, ordering supplies, and performing administrative tasks
- Positive and self-motivated Confident and driven Reliable and adaptable
- Holds Working with Children Check
Accomplishments
- Represented district in high-level swimming competitions.
- Awarded "Best & Fairest" multiple times in netball.
- Achieved Top 3 placement in Australian Cheerleading Teams (2016).
- Junior Coach of the Year (2019) – St. Peters Netball Club.
- Selected for Timor-Leste school representation trip.
- Held a leadership position at Kilbreda College (2020).
Timeline
Hospitality Worker
Raw Galore
02.2023 - Current
Hospitality Worker
Boundary Hotel
12.2020 - 01.2023
Canteen Attendant
KDNA Netball Tournaments
01.2019 - 01.2019
Canteen Attendant
St. Peters Junior Football Club
01.2018 - 01.2018
Factory Hand
Sign Express
01.2018 - 01.2018
Shop Assistant
Bakers Delight
06.2017 - 12.2020
Certificate III - Fitness
Holmesglen
Fashion Styling
RMIT University
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Kilbreda College
Certificate IV - Fitness
Holmesglen
Certificate IV in School Based Education Support - CERTIFICATE
Holmesglen Institute of TAFE