Christal Markham
Launceston
Summary
Managing a Team of 16 for the past 6 years and now looking to expand my skillset.
Dedicated and adaptable and professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Mercure Hotel Launceston
Launceston
07.2020 - Current
- Supervised housekeeping staff to ensure high cleanliness standards in guest rooms.
- Developed and implemented efficient cleaning schedules for optimal workflow management.
- Trained new team members on proper cleaning techniques and safety protocols.
Education
Complaint Handling - Emerging Leaders
Accor Academy
05.2022 - 05.2022
Coaching On The Job - Emerging Leaders
Accor Academy
04.2022 - 04.2022
Conflict Resolution - Emerging Leaders
Accor Academy
03.2022 - 03.2022
Skills
- Hospitality & Operations (Hotel Environment)
- Leadership & Management
- Managing a team of ~16 staff
- Setting expectations and enforcing boundaries
- Handling conflict (even when it’s uncomfortable)
- Coaching staff on professionalism and behaviour
- Holding people accountable (eg misuse of systems, undermining behaviour)
- Guest experience focus (making stays memorable)
- Coordination between departments (reception, restaurant, housekeeping)
- Problem-solving in real-time situations
- Attention to detail (events, special touches like birthdays/anniversaries)
- Basic math
- Multitasking
- Supervision and leadership
- Maintenance & repair
Affiliations
- 1st Dan Blackbelt Taekwondo
Timeline
Complaint Handling - Emerging Leaders
Accor Academy
05.2022 - 05.2022
Coaching On The Job - Emerging Leaders
Accor Academy
04.2022 - 04.2022
Conflict Resolution - Emerging Leaders
Accor Academy
03.2022 - 03.2022
Housekeeping Manager
Mercure Hotel Launceston
07.2020 - Current