Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Bailey

Summary

Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly.

Overview

4
4
years of professional experience

Work History

Bartender

Rye Hotel
11.2021 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.

Barista

Rye Hotel
11.2021 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Food and Beverage Attendant

Marriner Group
04.2023 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.

Restaurant Waiter

Mcdaid's Irish Pub
03.2020 - 09.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Education

Diploma of Musical Theatre - Musical Theatre

Jason Coleman's Ministry of Dance
Melbourne, VIC
02.2024

High School Diploma -

Dromana Secondary Collage
Dromana, VIC
12.2021

Skills

  • Portion Control
  • Allergy awareness
  • Upselling strategies
  • Food Production
  • Beverage Preparation
  • Wait Staff Support
  • Supply Restocking
  • Food Running

Accomplishments

    Throughout my journey, I've achieved notable milestones that speak to my dedication and contributions. As a participant in the St John Ambulance Cadet programme from the age of 15 to 18, I gained invaluable skills in first aid and emergency response, embodying a commitment to community service. My efforts were further recognized when I was nominated and reached the semi-finals of the 7News Young Achievers Award, a testament to my dedication and impact on others. In 2017, I was honoured to receive the Dromana-Red Hill Rotary Community Scholarship for my exceptional community involvement, alongside recognition with the Outstanding Achievement in Science Award, highlighting my multifaceted talents and commitment to excellence.

Timeline

Food and Beverage Attendant

Marriner Group
04.2023 - Current

Bartender

Rye Hotel
11.2021 - Current

Barista

Rye Hotel
11.2021 - Current

Restaurant Waiter

Mcdaid's Irish Pub
03.2020 - 09.2020

Diploma of Musical Theatre - Musical Theatre

Jason Coleman's Ministry of Dance

High School Diploma -

Dromana Secondary Collage
Madison Bailey