Madison Boswell
Surfers Paradise ,QLD
Summary
Accomplished in elevating guest experiences at Healing Manor Hotel, I excel in hospitality and attention to detail, ensuring high-end service and guest satisfaction. Leveraging skills in reservation management and cultural awareness, I've significantly contributed to seamless event execution and enhanced customer relations, demonstrating a proactive approach to overcoming challenges and driving operational efficiency. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 5 years.
Overview
9
9
years of professional experience
Work History
Front of House Staff Member
Gathering Events
11.2024 - Current
- Provide exceptional customer service and ensure a seamless guest experience during brand activations, conferences, and special events.
- Serve as the first point of contact for clients and guests, delivering a welcoming and professional atmosphere aligned with brand values and event objectives.
- Coordinate with event managers to ensure timely and accurate delivery of customised food and beverage offerings tailored to specific brand visions.
- Assist with setup and breakdown of event spaces, ensuring all food and beverage stations are presented according to client specifications and branding guidelines.
- Maintain thorough knowledge of menu options, dietary restrictions, and customisation options to effectively communicate offerings to clients and guests.
- Address guest inquiries and resolve any issues promptly, ensuring a positive, high-quality experience for all attendees.
- Contribute to the overall success of events by proactively identifying opportunities for improvement and collaborating with the team to enhance service efficiency and guest satisfaction.
Medical Receptionist/Administration Assistant
Levant Cosmetic Surgery
11.2024 - Current
- Provide front-line administrative support in a fast-paced cosmetic surgery clinic, managing patient inquiries and ensuring a smooth patient intake process.
- Schedule appointments, manage patient records, and coordinate with surgeons and medical staff to ensure efficient clinic operations.
- Handle all aspects of patient communications, including answering phones, responding to emails, and confirming appointments, ensuring a professional and welcoming experience.
- Process patient payments and insurance claims, utilising EFTPOS systems to complete transactions securely and accurately.
- Assist with preparing patient files, managing consultation bookings, and maintaining confidential medical records in compliance with clinic policies and healthcare regulations.
- Support the clinic’s administrative needs, including ordering supplies, maintaining office organisation, and managing patient forms and documentation.
- Handle confidential patient information with the utmost discretion and adherence to privacy regulations (HIPAA compliance).
- Assist in maintaining clinic inventory, ensuring that necessary medical supplies and office materials are stocked and available.
Fleet Controller/Office Administration Assistant
Davis Wagon Services
10.2020 - 07.2024
- Oversaw daily operations and management of a diverse fleet of rail freight vehicles, ensuring optimal performance and adherence to maintenance schedules.
- Coordinated with internal teams and external vendors to schedule and track vehicle maintenance, repairs, and inspections, minimising downtime and ensuring compliance with industry regulations.
- Utilised fleet management software to monitor vehicle status, track performance metrics, and generate reports on operational efficiency and maintenance costs.
- Implemented and maintained processes for incident reporting and resolution, handling issues related to vehicle breakdowns, delays, and logistical challenges.
- Communicated with drivers and other stakeholders to address concerns, provide updates, and facilitate smooth operations.
- Analysed data and provided insights on fleet utilisation, maintenance trends, and cost-saving opportunities.
- Input data and processed payments for employees using finance systems.
Medical Receptionist
Dr R K Mathews Surgery
06.2020 - 03.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients in the NHS electronic system, ensuring confidentiality and compliance with data protection.
- Helped patients complete necessary medical forms and documentation.
- Assisted with administrative tasks, including managing medical supplies inventory, processing referrals, and preparing patient documents.
Front of House Server
Healing Manor Hotel
04.2018 - 03.2020
- Provided exceptional service in a high-end restaurant setting, specialising in hosting weddings and other special events.
- Managed high-volume of guests during events, ensuring timely and courteous service to all guests.
- Coordinated with event planners and kitchen staff to deliver seamless dining experiences for weddings, corporate events, and private parties.
- Handled complex orders and special requests with attention to detail.
- Maintained cleanliness and organisation of the service area, adhering to health and safety regulations.
Front of House Server
Grimsby Rugby Football Club
02.2016 - 04.2018
- Managed guest interactions and seating arrangements, ensuring a welcoming environment.
- Enhanced customer satisfaction through prompt and efficient service.
- Coordinated with kitchen staff to maintain smooth service at peak times.
- Resolved customer complaints swiftly, improving overall guest experience.
- Assisted kitchen staff with food preparation.
- Served beverages to patrons, in accordance with UK drinking laws.
Education
Bachelor of Arts - Business Management
University of Milton Keynes
United Kingdom 06-2024
Skills
- Table setting
- Cultural awareness
- Special diets
- Order taking
- Reservation management
- Phone etiquette
- Payment processing
- Hospitality
- Guest relations
- Money handling
- High-end service
- Attention to detail
Timeline
Front of House Staff Member
Gathering Events
11.2024 - Current
Medical Receptionist/Administration Assistant
Levant Cosmetic Surgery
11.2024 - Current
Fleet Controller/Office Administration Assistant
Davis Wagon Services
10.2020 - 07.2024
Medical Receptionist
Dr R K Mathews Surgery
06.2020 - 03.2022
Front of House Server
Healing Manor Hotel
04.2018 - 03.2020
Front of House Server
Grimsby Rugby Football Club
02.2016 - 04.2018
Bachelor of Arts - Business Management
University of Milton Keynes
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