Summary
Overview
Work History
Education
Skills
Hobbies
Timeline

Madison Boyles

Moonee Ponds ,Vic

Summary

Dynamic Account Manager with a proven track record at Waratah Brand Services, excelling in client relations and revenue growth. Skilled in account oversight and relationship building, I successfully enhanced client satisfaction and retention through strategic communication and tailored solutions, driving significant upsell opportunities and fostering long-term partnerships.

Overview

6
6
years of professional experience

Work History

Account Manager

Waratah Brand Services
02.2018 - 08.2019
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Enhanced client engagement through regular newsletters and updates on product developments and industry news.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Sales/Admin and Account Manager

Metro Print
03.2013 - 02.2018
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.

PCA

Holloway Aged Care Services
03.2013 - 11.2015
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
  • Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Collected and transported specimens to prepare for lab testing.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Education

Diploma - Endorsed Enrolled Nursing

Kangan Institute, Melbourne, VIC
09.2017

Certificate III - Aged Care

Care Training Institute , Melbourne, VIC
07.2013

Medical Reception Course

MTA, Melbourne
08.2008

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Account oversight
  • Networking skills
  • Goals and performance
  • Project management
  • Documentation and reporting
  • Client rapport
  • Marketing
  • Revenue growth
  • Customer needs assessment
  • Data-driven decision making
  • Sales analysis
  • Brand management
  • Customer rapport
  • Opportunities identification
  • Prioritizing workflows
  • Sales tactics
  • Internet savvy
  • Event planning
  • National accounts
  • Invoice balancing

Hobbies

I’m passionate about health and wellbeing, both professionally and personally. I enjoy staying up to date with healthcare trends and exploring how effective communication can support patient education and community engagement. I have a keen interest in content creation, including writing, social media, and using tools like Canva to design engaging health-focused materials.

Outside of work, I love spending quality time with my family, watching and supporting my favourite football team, and staying active through walking and yoga. I’m also a big fan of lifelong learning and regularly listen to podcasts or read about digital marketing, psychology, and health communication.

Timeline

Account Manager - Waratah Brand Services
02.2018 - 08.2019
Sales/Admin and Account Manager - Metro Print
03.2013 - 02.2018
PCA - Holloway Aged Care Services
03.2013 - 11.2015
Kangan Institute - Diploma, Endorsed Enrolled Nursing
Care Training Institute - Certificate III, Aged Care
MTA - , Medical Reception Course

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Madison Boyles