Madison Brown
Townsville,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Queensland Plastic Surgery & Chrysalis Medispa
02.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Sustained strong working relationships with various hospital departments, allowing for more efficient patient referrals and interdisciplinary collaboration.
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Ophthalmologist Assistant
Isight
03.2021 - 02.2022
- Demonstrated strong attention to detail when recording patient histories, resulting in comprehensive documentation for ophthalmologist review.
- Maintained up-to-date knowledge of industry advancements through continuing education courses and training seminars.
- Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
- Streamlined clinic operations with effective inventory management and timely ordering of supplies.
- Collaborated closely with ophthalmologists to develop individualized care plans for patients with various ocular conditions.
- Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
- Promoted a safe and welcoming environment for all patients regardless of age, ethnicity, or background through compassionate interaction and communication skills.
- Improved office efficiency by maintaining accurate patient records and scheduling appointments.
- Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
Technical Assistant
Queensland Xray
03.2017 - 03.2021
- Trained to assist in MRI, CT & PET
- Medical knowledge from scans and procedures/interventions that are involved in this area, including skills of cannulation
- Also spent time in administration where I used my medical knowledge
- I was trained in booking appointments, and service over the phone with patients enquiring help and advice with their upcoming scans, to book, or if they have an metallic implants inside them that needed to be researched to redeem safe for their scans.
- Prepared technical presentations and other materials for advisory meetings.
- Gathered, organized and distributed technical documentation.
- Streamlined technical processes for improved productivity through meticulous documentation and organization of procedures.
- Provided technical guidance and support to team members.
- Participated in ongoing professional development activities such as workshops, conferences, or webinars to stay current on industry best practices.
- Served as point-person for support requests with clients and vendors.
- Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
- Liaised with customers, communicating and resolving problems and concerns.
Bar tender
The Australian Hotel
01.2015 - 01.2018
- Trained in bottle shop, gaming area along with main bar
Retail Assistant
Target Mackay
05.2013 - 02.2015
- Trained in cashier and customer service
Photography
Scene to Believe
12.2014 - 01.2015
- Trained in photography, cashier and customer service
Education
High School Diploma -
Holy Spirit College
Mount Pleasant, QLD12.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Administrative Support
- Time Management
- File Organization
- Customer and client relations
- Filing
- Customer Relations
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Appointment Scheduling
- Data organization
Marital Status
Single
Certification
Certificate 3 in Child Services (Includes a blue card, CPR and First Aid Certificates)
Schooling
Emmanuel Catholic Primary School Mackay, Holy Spirit Catholic College Mackay – Graduated 2014
Phone
0400 358 686
Personal Information
Date of Birth: 05/08/97
References
- Larna Ballard, Queensland Xray, Radiographer, 0422 844 725
- Katie Kelliher, Australian Hotel, Family Friend/ Owner/Manager of Australian Hotel, 0407 334 056
- Nicole Brown, Queensland Xray, Head Registered Nurse, 0439 203 585
Hobbies and Interests
- Student at Theatre Arts Mackay from 2002 - 2011 studying Jazz, Tap and Ballet
- Student at Centre Stage Dance Company since 2012 studying Jazz, Tap, Hip Hop & Footwork’s
- Assistant teacher at Centre Stage Dance Company teaching Tap
- Participates in Mackay Eisteddfod in group and solo sections
- Competed in State competition for Cheerleading as part of Holy Spirit College cheer squad
- F45 Fitness Ambassador
Timeline
Administrative Assistant
Queensland Plastic Surgery & Chrysalis Medispa
02.2022 - Current
Ophthalmologist Assistant
Isight
03.2021 - 02.2022
Technical Assistant
Queensland Xray
03.2017 - 03.2021
Bar tender
The Australian Hotel
01.2015 - 01.2018
Photography
Scene to Believe
12.2014 - 01.2015
Retail Assistant
Target Mackay
05.2013 - 02.2015
High School Diploma -
Holy Spirit College
Certificate 3 in Child Services (Includes a blue card, CPR and First Aid Certificates)
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