Madison Chilver
Coffs Harbour,NSW
Summary
Proactive Supervisor that leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures promptly. Excellent communication and listening skills. Provides strong leadership, bringing effective communication and organizational skills to drive team efficiency and provide exceptional service.
Overview
7
7
years of professional experience
Work History
Supervisor
Shosha
Auckland, New Zealand
11.2021 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Sales Assistant
Resene ColorShop
Auckland, New Zealand
07.2019 - 10.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Deli Assistant
Countdown (Woolwoths)
Auckland, New Zealand
09.2017 - 07.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Replenished serving stations with fresh food and cleaned up spills.
Education
NZQA - Level 1 -
Westlake Girls High School
Auckland New Zealand 12-2018
Skills
- Training and mentoring
- Employee Motivation
- Inventory Control
- Processes and procedures
- Attention to Detail
- Effective Communication
- Multitasking
- Adaptability and Flexibility
- Organizational Skills
- Reliability
Timeline
Supervisor
Shosha
11.2021 - 10.2024
Sales Assistant
Resene ColorShop
07.2019 - 10.2021
Deli Assistant
Countdown (Woolwoths)
09.2017 - 07.2018
NZQA - Level 1 -
Westlake Girls High School