MADISON CONLEY
Perth,WA
Summary
A dedicated and results-driven professional with experience in the human services sector, specializing in coordinating and managing supported independent living accommodations and community-based support services for individuals with diverse abilities. Passionate about developing systems and improving organizational procedures to streamline processes and enhance efficiency. Skilled in fostering strong relationships with families, stakeholders, and the community, while continuously driving improvements to support positive outcomes for participants and teams.
Overview
9
9
years of professional experience
Work History
Area Manager - Community Inclusion
Crosslinks
04.2024 - Current
- Educated participants and their families on disability related information, especially around navigating the NDIS.
- Developed therapeutic relationships with participants and their families through effective written and verbal communication skills.
- Interviewed and assisted with the onboarding process of new support workers.
- Provide supervision and leadership as a team leader to achieve outcomes for participants in line with operational requirements
- Implemented systems and procedures to streamline and improve processes.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assessed training needs and supported employees with upskilling and through effective mentoring.
- Supported the Learning and Development departments to create and improve of training.
Community Living Coordinator
Autism Association of Western Australia
02.2022 - Current
- Educated clients and their families on disability related information, specifically Autism Spectrum Disorder (ASD).
- Developed therapeutic relationships with clients and their families through effective written and verbal communication skills.
- Provide participants and representatives with information and support to identify their goals and aspirations.
- Interviewed and assisted with the onboarding process of new support workers.
- Provide supervision and leadership as a team leader to achieve outcomes for clients in line with operational requirements
- Facilitate monthly team meetings and trainings with support workers to improve the health and wellbeing of IL and SIL clients.
- Worked effectively in a fast pace team environment.
- Collaborated with key stakeholders to ensure the health and wellbeing of the clients as well as a successful implementation of the NDIS plan.
- Undertake NDIS plan reviews.
- Represent the Agency and contribute to building inclusive communities through partnership and collaboration with clients, their families and the broader community.
- Ensure high quality record keeping including competency with IT systems.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Support Worker
Private
06.2019 - 07.2022
- Planned and conducted client-centred activities to improve confidence within the community
- Assisted client in completing ADL and IADL tasks using adaptive equipment to enable them to engage within the community
- Collaborated in a multidisciplinary team to deliver person-centred care to ensure the client's needs are met.
Life Skills Trainer
Intelife
11.2019 - 10.2021
- Developed strong therapeutic relationships with clients and their families through effective interpersonal skills and communication.
- Provide person-centred care to individuals with various intellectual disabilities to enable them to engage in community-based activities.
- Liaising with support coordinators and clients' families through effective written and verbal communication to ensure support documentation is up to date to ensure clients' needs are met.
- Conduct virtual support sessions to maintain and improve basic life skills during the Covid-19 pandemic.
- Organised and facilitated community based activities with clients, which focused on building lifeskills whilst creating a fun and inviting environment.
- Helped clients to build and recognize strengths and self-worth.
- Organized group activities to local parks, fire stations, museums and zoos.
- Maintained confidential accurate progress notes follow every session.
- Administered medication in accordance with house and organisation guidelines.
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Personal Assistant
Loanmarket Fiona Conley
02.2019 - 11.2019
- Managed client appointment bookings through highly developed written and verbal communication
- Review and manage client information in CRM software for the continuation of loan applications.
Floor Assistant
Crayon House
12.2018 - 02.2019
- Assisting floor managers in conducting age-appropriate activities for children aged six months to 4 years old.
- Collaborated with children and their family members to develop specific activities focused on achieving family-centred goals.
Volunteer
Mulan Community
06.2017 - 06.2017
- Lived and worked alongside the Tjurabalan people who live in the Mulun Community in Western Australia's east Kimberley.
- Volunteered at the local primary school, supporting the teachers with educating Maths and English skills.
- Actively engaged in the community, immersing oneself in cultural practices and spending time understanding the diversity of the Tjurabalan people.
- Demonstrating cultural security and safety when working within the community.
Volunteer
RDA Oakford
07.2015 - 05.2016
- Assisted hippo-therapists with conducting physical therapy sessions by being a side walker with various individuals with physical and intellectual disabilities
- Working alongside volunteers to ensure clients' safety by using adaptive equipment while being around the therapy horses.
Education
Bachelor of Science - Health Studies
Curtin University of Technology
01.2022
Corpus Christi College
Perth, WA01.2018
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Team Player
- Leadership Skills
- Relationship Building
- Organizational Skills
- Supervision & Leadership
- Correspondence and Reports
Student Placement
Clinical Placement at Amaroo Village June 2021 — July 2021 [120 hours]
- Developed therapeutic relationships with resident and their families through effective interpersonal skills and verbal communication to ensure optimal resident experience.
- Conducted comprehensive assessments within a multidisciplinary team to develop care plans in conjunction with the Aged Care Funding Instrument (AFCI).
- Collaborated with a multidisciplinary team to monitor and evaluate residents' physiological responses to OT interventions. Planned and coordinated a physical therapy session to maintain and improve residents' strength and mobility.
Integrated Gerontology Fieldwork at Mercy Care Maddington March 2021 — June 2021 [115 hours]
- Develop therapeutic relationships with residents with dementia and their families using highly developed communication skills to conduct client-centred sessions.
- Collaborate with the lifestyle coordinators to plan and conduct group activities to maintain and improve muscle strength. Interviewed and documented residents on admission to ensure the resident received optimal healthcare.
One Week Clinical Placement at Calm and Connected January 2019 [40 hours]
- Planned and conducted group therapy sessions with children to facilitate emotional regulation during ADL's.
- Collaborated with an interdisciplinary team to deliver effective and fun therapy sessions which work towards client goals.
Timeline
Area Manager - Community Inclusion
Crosslinks
04.2024 - Current
Community Living Coordinator
Autism Association of Western Australia
02.2022 - Current
Life Skills Trainer
Intelife
11.2019 - 10.2021
Support Worker
Private
06.2019 - 07.2022
Personal Assistant
Loanmarket Fiona Conley
02.2019 - 11.2019
Floor Assistant
Crayon House
12.2018 - 02.2019
Volunteer
Mulan Community
06.2017 - 06.2017
Volunteer
RDA Oakford
07.2015 - 05.2016
Corpus Christi College
Bachelor of Science - Health Studies
Curtin University of Technology
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