MADISON CONLEY
Midland,WA
Summary
A highly motivated individual with professional experience in human services sector coordinating and managing support independent living accommodation and community-based support services with clients with various abilities. Well-versed in assisting clients with daily living tasks, while working collaboratively with families, key stakeholders and the greater community. Good communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People and Culture Coordinator
Crosslinks
Midland, WA
03.2025 - Current
- Managed the end-to-end employee lifecycle, including recruitment, onboarding, offboarding, and employment variations.
- Prepared and led new employee orientation to familiarise with Crosslinks' policies, procedures, culture and systems.
- Oversee the design and implementation of training programs, ensuring they align with the NDIS Practice Standards: high intensity support descriptor.
- Successfully redesigned and streamlined procedures within the Learning and Development department to improve compliance.
- Drafted and maintained legal documentation, including employment contracts, policies, procedures, and performance management frameworks.
- Provided support for workers compensation claims administration process including filing required documents with state agencies and tracking claim status updates.
- Provided guidance to managers on employee relations issues, including performance management, disciplinary actions, terminations, and other related matters.
- Designed and analyzed employee surveys and feedback forms to identify areas for improvement in the organization's culture.
Area Manager
Crosslinks
Midland, WA
04.2024 - Current
- Led and mentored support workers to achieve performance goals and deliver participant-focused services.
- Managed employee schedules, training, leave, and coverage for absenteeism.
- Conducted bi-monthly supervision and quarterly family meetings to ensure satisfaction and alignment with goals.
- Collaborated with internal departments and external partners to improve service delivery.
- Oversaw risk management, incident reporting, and continuous improvement initiatives.
- Ensured full utilisation of participant funding while supporting goal development and achievement.
Community Living Coordinator
Autism Association of Western Australia
Shenton Park, WA
02.2022 - 03.2024
- Educated clients and their families on disability related information, specifically Autism Spectrum Disorder (ASD).
- Developed therapeutic relationships with clients and their families through effective written and verbal communication skills.
- Provide participants and representatives with information and support to identify their goals and aspirations.
- Interviewed and assisted with the onboarding process of new support workers.
- Provide supervision and leadership as a team leader to achieve outcomes for clients in line with operational requirements
- Facilitate monthly team meetings and trainings with support workers to improve the health and wellbeing of IL and SIL clients.
- Worked effectively in a fast pace team environment.
- Collaborated with key stakeholders to ensure the health and wellbeing of the clients as well as a successful implementation of the NDIS plan.
- Undertake NDIS plan reviews.
- Represent the Agency and contribute to building inclusive communities through partnership and collaboration with clients, their families and the broader community.
- Ensure high quality record keeping including competency with IT systems.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Farm Hand
AC Brown's and Sons
Yelbeni, WA
11.2021 - 01.2023
- Operated harvesting equipment to maximize productivity during peak seasons.
- Conducted routine maintenance on machines to prevent downtime and ensure safety.
- Carry out regular safety checks on machinery prior to operation.
Support Worker
Private
Gooseberry Hill
06.2019 - 07.2022
- Planned and conducted client-centred activities to improve confidence within the community
- Assisted client in completing ADL and IADL tasks using adaptive equipment to enable them to engage within the community
- Collaborated in a multidisciplinary team to deliver person-centred care to ensure the client's needs are met.
Life Skills Trainer
Intelife
Gosnells, WA
11.2019 - 10.2021
- Developed strong therapeutic relationships with clients and their families through effective interpersonal skills and communication.
- Provide person-centred care to individuals with various intellectual disabilities to enable them to engage in community-based activities.
- Liaising with support coordinators and clients' families through effective written and verbal communication to ensure support documentation is up to date to ensure clients' needs are met.
- Conduct virtual support sessions to maintain and improve basic life skills during the Covid-19 pandemic.
- Organised and facilitated community based activities with clients, which focused on building lifeskills whilst creating a fun and inviting environment.
- Helped clients to build and recognize strengths and self-worth.
- Organized group activities to local parks, fire stations, museums and zoos.
- Maintained confidential accurate progress notes follow every session.
- Administered medication in accordance with house and organisation guidelines.
- Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
Personal Assistant
Loanmarket Fiona Conley
Cockburn
02.2019 - 11.2019
- Managed client appointment bookings through highly developed written and verbal communication
- Review and manage client information in CRM software for the continuation of loan applications.
Floor Assistant
Crayon House
Bateman, WA
12.2018 - 02.2019
- Assisting floor managers in conducting age-appropriate activities for children aged six months to 4 years old.
- Collaborated with children and their family members to develop specific activities focused on achieving family-centred goals.
Volunteer
Mulan Community
Kimberleys , WA
06.2017 - 06.2017
- Lived and worked alongside the Tjurabalan people who live in the Mulun Community in Western Australia's east Kimberley.
- Volunteered at the local primary school, supporting the teachers with educating Maths and English skills.
- Actively engaged in the community, immersing oneself in cultural practices and spending time understanding the diversity of the Tjurabalan people.
- Demonstrating cultural security and safety when working within the community.
Volunteer
RDA Oakford
07.2015 - 05.2016
- Assisted hippo-therapists with conducting physical therapy sessions by being a side walker with various individuals with physical and intellectual disabilities
- Working alongside volunteers to ensure clients' safety by using adaptive equipment while being around the therapy horses.
Education
Bachelor of Science - Health Studies
Curtin University of Technology
01.2022
Corpus Christi College
Perth, WA01.2018
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Team Player
- Leadership Skills
- Relationship Building
- Organizational Skills
- Supervision & Leadership
- Correspondence and Reports
Certification
- The New Manager (2024) - Australian Institute of Management, Floreat, WA
- Having difficult conversations (2024) - Australian Institute of Management, Floreat, WA
- Introduction to Employment Law (2025) - Australian Institute of Management, Floreat, WA
- Workplace Inquiries and Investigations (2025) - Australian Institute of Management, Floreat, WA
Interests
- Horse riding, swimming, AFL football, camping, fishing, hiking, travelling, nature, reading and fine art.
References
Referee information available on request.
Timeline
People and Culture Coordinator
Crosslinks
03.2025 - Current
Area Manager
Crosslinks
04.2024 - Current
Community Living Coordinator
Autism Association of Western Australia
02.2022 - 03.2024
Farm Hand
AC Brown's and Sons
11.2021 - 01.2023
Life Skills Trainer
Intelife
11.2019 - 10.2021
Support Worker
Private
06.2019 - 07.2022
Personal Assistant
Loanmarket Fiona Conley
02.2019 - 11.2019
Floor Assistant
Crayon House
12.2018 - 02.2019
Volunteer
Mulan Community
06.2017 - 06.2017
Volunteer
RDA Oakford
07.2015 - 05.2016
Bachelor of Science - Health Studies
Curtin University of Technology
Corpus Christi College