Madison Dean

I returned to my role at Smarter Heating and Cooling as an Administrative Assistant with experience in the heating and cooling industry, supporting daily office operations, scheduling service appointments, managing customer inquiries, and handling documentation.

• Answered phone calls and emails, providing prompt and professional customer service.
• Scheduled and coordinated service appointments for technicians.
• Managed customer records, job documentation, and filing systems.
• Prepared and processed invoices, quotes, and purchase orders.
• Assisted with stock control and ordering of parts and supplies.

My time with Dr Paul Froomes as a Medical Receptionist involved supporting a specialist practice, skilled in patient scheduling, front desk operations, and medical record management.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
• Managed multi-line phone system and pleasantly greeted patients.

My role at Smarter Heating and Cooling included managing up to 12 trade technicians as well as general office admin duties.

• Automated office operations, managing client correspondence, record tracking and data communications.
• Provided scheduling and ensured timely and effective allocation of resources.
• Oversee daily functions.
• Schedule appointments and maintain a calendar.
• Managed office inventory and placed new supply orders.

My duties at Wyndham Private included scheduling appointments and efficient management of bookings. I used of ZEDMED, Clinic to Cloud and Nookal programs.

• Effective management of patient data and correspondence
• Managing a busy phone board
• Dealing with customer complaints and enquires
• Scanning, filing and sorting mail
• Maintain customer records
• Took messages from patients and relayed them to the appropriate staff

My main duties involved cashier work and dealing with customer enquires and complaints on the service counter. I also spent time in the deli section which required strict food and handling requirements along with ensuring all OH&S levels were met.

• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.