Madison Drake
Wallan,VIC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
House Cleaner
Ace House Cleaners
05.2017 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
Receptionist
Brazilian Butterfly
03.2012 - 03.2018
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Nightclub Supervisor
Ruby Tuesday
02.2008 - 01.2011
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Cafe Assistant
Diamond Resorts
01.2006 - 02.2009
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Prepared salads, soups, coffee and sandwiches for customers.
Education
High School Diploma -
MLC
Kew, VIC2010
Skills
- Customer Service
- Childcare assistance
- Kitchen Cleaning
- Hospitality background
- Teamwork
- Exceptional communicator
- Budget Control
- Customer-Oriented
- Attention to Detail
Timeline
House Cleaner
Ace House Cleaners
05.2017 - Current
Receptionist
Brazilian Butterfly
03.2012 - 03.2018
Nightclub Supervisor
Ruby Tuesday
02.2008 - 01.2011
Cafe Assistant
Diamond Resorts
01.2006 - 02.2009
High School Diploma -
MLC