Summary
Overview
Work History
Education
Skills
Timeline
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Madison Drake

Wallan,VIC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

House Cleaner

Ace House Cleaners
05.2017 - Current
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
  • Streamlined cleaning processes for faster service, utilizing effective time management strategies.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Washed and put away kitchen dishes, utensils and glassware.

Receptionist

Brazilian Butterfly
03.2012 - 03.2018
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.


Nightclub Supervisor

Ruby Tuesday
02.2008 - 01.2011
  • Monitored cash flow and accounting operations to support accurate record-keeping.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Cafe Assistant

Diamond Resorts
01.2006 - 02.2009
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Promoted a positive work environment through clear communication and teamwork among staff members.
  • Prepared salads, soups, coffee and sandwiches for customers.

Education

High School Diploma -

MLC
Kew, VIC
2010

Skills

  • Customer Service
  • Childcare assistance
  • Kitchen Cleaning
  • Hospitality background
  • Teamwork
  • Exceptional communicator
  • Budget Control
  • Customer-Oriented
  • Attention to Detail

Timeline

House Cleaner

Ace House Cleaners
05.2017 - Current

Receptionist

Brazilian Butterfly
03.2012 - 03.2018

Nightclub Supervisor

Ruby Tuesday
02.2008 - 01.2011

Cafe Assistant

Diamond Resorts
01.2006 - 02.2009

High School Diploma -

MLC

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Madison Drake