Madison Dummett
Helensvale ,QLD
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
LJ Building Services
02.2012 - Current
- Answered multi-line phone system, directing calls to appropriate departments.
- Greeted visitors warmly, ensuring positive first impressions of the organization.
- Managed appointment scheduling, optimizing receptionist workflow and office efficiency.
- Maintained organized front desk area, enhancing overall office appearance and functionality.
- Processed incoming mail and packages, ensuring timely distribution to staff members.
- Assisted in maintaining confidential client records, upholding data privacy standards.
- Utilized office management software for scheduling and communication tasks effectively.
- Collaborated with team members on administrative tasks, supporting smooth daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved workflow by introducing more efficient document handling and organization practices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Cleaner
Self Employed Services
02.2020 - 02.2022
- Ensured cleanliness and organization of residential spaces through efficient cleaning techniques.
- Utilized eco-friendly cleaning products to enhance indoor air quality and promote sustainability.
- Developed customized cleaning plans tailored to individual client needs, improving customer satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Trainee Hairdresser
Konc Hair
01.2015 - 09.2019
- Maintained cleanliness and organization of salon tools and workspaces.
- Developed strong client relationships through excellent communication skills and personalized service.
- Contributed to the salon''s overall growth by actively participating in promotional events, networking opportunities, and community outreach efforts.
- Supported salon operations by managing appointment scheduling and answering phones when necessary.
- Contributed to a positive salon atmosphere by greeting clients warmly upon arrival and ensuring their comfort throughout appointments.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Kept a clean work environment
- Assisted senior stylists in foiling, blow drying, toning of hair
Education
High School Diploma -
Aquinas College
High School11-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Multi-line telephone operation
- Professional demeanor
- Typing speed
- Documentation and reporting
- Performance improvement
- Tech-Savvy
- Basic accounting
- Phone etiquette
- Multitasking and prioritization
- Meticulous and organized
- Professional and polished presentation
- Courteous and professional
- Team collaboration
- Basic math
Certification
- Certificate III in Hairdressing (2007)
- Certificate III License - Business Management (2008)
Timeline
Cleaner
Self Employed Services
02.2020 - 02.2022
Trainee Hairdresser
Konc Hair
01.2015 - 09.2019
Receptionist
LJ Building Services
02.2012 - Current
High School Diploma -
Aquinas College