Madison Dutton
Sydney,NSW
Summary
Determined in enhancing operational efficiency and customer satisfaction at RSM Australia, adept in CRM and project management. Excelled in strategic planning and multitasking, significantly improving marketing processes and client relations. Skilled in interpersonal communication, successfully managed high-stakes events, achieving notable partnerships and service standards.
Overview
3
3
years of professional experience
Work History
Marketing Administrator
RSM Australia
01.2024 - Current
- Researched, managed and executed various client and staff events.
- Evaluated potential partnership opportunities leading to mutually beneficial collaborations.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Streamlined marketing processes, resulting in increased efficiency and reduced costs.
- Created event campaigns through the use of Eloqua.
Administration Assistant
RSM Australia
03.2023 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Front of House Employee
Bettty's Burgers
04.2021 - 03.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during peak hours.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
High School Diploma -
Aquinas Catholic College
Sydney NSW09.2022
Skills
CRM Management
Multitasking Abilities
Interpersonal Skills
Client Relationship Management
Strategic Planning
Project Management
Timeline
Marketing Administrator
RSM Australia
01.2024 - Current
Administration Assistant
RSM Australia
03.2023 - 01.2024
Front of House Employee
Bettty's Burgers
04.2021 - 03.2022
High School Diploma -
Aquinas Catholic College
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