Summary
Overview
Work History
Education
Skills
Timeline
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Madison Gill

coopers plains

Summary

Dynamic hospitality professional with extensive experience at KFC, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and efficient multitasking. Recognized for maintaining high cleanliness standards and training new staff, contributing to a positive dining experience and operational efficiency.

Overview

5
5
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
07.2022 - 06.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Retail Worker

Spotlight
07.2021 - 09.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Waitress

Hogs Breath Cafe
07.2021 - 07.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Hospitality Team Member

KFC
11.2019 - 12.2020
  • Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
  • Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
  • Participated in ongoing training programs aimed at enhancing hospitality skills which subsequently improved performance levels.

Education

High School Diploma -

Redbank Plains State High School
Redbank, QLD
12-2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cleaning and organization
  • Food preparation
  • Multitasking and prioritizing
  • Cash handling
  • Customer satisfaction focus
  • Attention to detail
  • Dependable and honest
  • Cleaning and sanitizing
  • Efficient work pace
  • Task prioritization
  • Phone and online order processing
  • Heavy lifting

Timeline

Sandwich Artist

SUBWAY®Restaurants
07.2022 - 06.2024

Retail Worker

Spotlight
07.2021 - 09.2022

Waitress

Hogs Breath Cafe
07.2021 - 07.2022

Hospitality Team Member

KFC
11.2019 - 12.2020

High School Diploma -

Redbank Plains State High School

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Madison Gill