Madison Glover
Albert Park,VIC
Summary
My goal is to grow and develop not only in my professional life but also my personal. I believe I have a high level of organisation and attention to detail to that be valuable in any role as well as compassion and empathy. My aim is to be someone that people always feel comfortable to be able to come too and who can listen and act objectively.
Overview
8
8
years of professional experience
Work History
Office Supervisor Berwick
Capital Radiology
08.2022 - Current
- Managing a team of 7 between 2 clinics and sorting out any issues that have arose.
- Consistently staying on top of ordering and liaising with third parties for things needed within the clinic.
- Extreme attention to detail when organising sonographer diary's around as well as CT and MRI.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Delivering a high quality of patient care whilst being thorough yet assertive.
- Staying on top of Medicare billing policies and compliance.
- Working closely with other medical professionals aiming to do the best for the patient.
Medical receptionist
Capital Radiology
11.2019 - 08.2022
- Booking patients in an accurate and timely manner
- As well as seeking and following up on any surgical notes that may be needed by the radiographers and or radiologists
- Answering and directing calls in a faced paced work environment
- Greeting patients in a friendly yet efficient manner, along with exceptional customer service
- Going above and beyond for patient care to ensure they leave with the best possible experience
- Managing Work Cover accounts for private companies and working closely with MRINOW for all sites in Victoria as well as faxing and emailing reports and invoices within the same 24-48 hours
- Effectively create Medicare invoice batches and process rebates through
- Developing strong relationships with referrers & patients
- Exceptional organisation and people skills
- Ensuring quality care and service to both patients and referrers
- Ability to problem solve and work autonomously as well as part of a team
- Multitasking and prioritising workload with the ability to work under pressure.
Manager
McDonalds - Clyde
09.2015 - 11.2019
- Providing leadership to crew and other managers during each shift to ensure great Quality, Service and Cleanliness to customers
- Leading shifts, to ensure customers get a fast, accurate, friendly experience every visit
- Planning for each shift, and monitoring performance of all staff during the shift
- Taking action to ensure the team is meeting McDonald's standards, monitoring safety, security, and profitability
- Communicating with the next Shift Manager to help prepare him/her to run a great shift
- Responsible for meeting targets during shifts and for helping the assigned Departments meet their goals
- Hiring new crew for the store, being thorough in the interviewing process to ensure outstanding applications are successful
- Training all crew trainers to provide the best possible training for our new crew
- Meeting demanding and high targets when hiring to first shift occurs.
Education
Leadership Program -
McDonalds
People Performance Manager McDonalds course -
McDonalds
Successful VCE Completion -
Alkira Secondary College
Level 1 First Aid
Skills
- Excellent customer service skills
- Great communication skills
- Ability to work individually and also in a team environment
- Excellent time management skills
- Intermediate computer skills
- Cash handling and mathematical skills
- Extensive knowledge with computer software Karisma
- Ability to manage large groups of people in effective ways
References
To be provided upon request
Timeline
Office Supervisor Berwick
Capital Radiology
08.2022 - Current
Medical receptionist
Capital Radiology
11.2019 - 08.2022
Manager
McDonalds - Clyde
09.2015 - 11.2019
Leadership Program -
McDonalds
People Performance Manager McDonalds course -
McDonalds
Successful VCE Completion -
Alkira Secondary College
Level 1 First Aid