Summary
Overview
Work History
Education
Skills
Timeline
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Madison Granger

MARSDEN,Queensland

Summary

As an experienced hospitality worker, I offer friendly customer service and professional ability. With over four years of experience including cashier and service concerns for food retail customers, I am equipped with the skills needed for a great receptionist. I am able to smoothly solve challenges while promoting company products and maintaining loyal, satisfied customers. I consistently focus on surpassing expectations and driving team success. I am a fast learner and quickly adapt to any role I am given.

Overview

7
7
years of professional experience

Work History

Pest Control Technician

Organic Pest Control
04.2018 - Current
  • Deployed physical baits, glue boards and traps to catch and eliminate interior pests
  • Drove to customer residences and places of business to inspect for pests
  • Ensured all equipment was in working order to effectively facilitate applications
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Supervisor

Subway
05.2021 - 08.2023
  • Order taking from drive thru and front counter whilst stoking and prepping ingredients
  • Prepped food including experience with weigh and slicing
  • Closing and preparing the store for the next day
  • Stock managing: performing bread counts and ensuring there was adequate cookies and bread for the shift
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Bartender

Rabbit hole
06.2021 - 06.2023
  • Maintaining efficient and accurate service of alcohol under pressuring conditions
  • Cleaning, closing, and stocking the store the next day
  • Professionally handling intoxicated patrons to diffuse heated situations
  • Fairly and smoothly refusing service to unduly intoxicated patrons

Customer Service Associate

KFC
10.2020 - 05.2021
  • Smoothly and professionally serviced customers with time goals I consistently met
  • Detail cleaned, stocked, and closed the stores
  • Answered questions about store policies, Product and Food concerns to support positive customer experiences

Customer Service Associate

McDonald’s
07.2018 - 08.2019
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
  • Kept cash drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
  • Roles in organising other employees as an Area Leader in order for the shift to run more smoothly
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor - Medical Imaging

CQU University

Secondary education -

Mabel Park State High School
01.2020

Skills

  • Sales techniques
  • Customer service
  • Self-direction & directing others
  • Retail store support
  • Stocking and replenishing
  • Cash handling

Timeline

Bartender

Rabbit hole
06.2021 - 06.2023

Supervisor

Subway
05.2021 - 08.2023

Customer Service Associate

KFC
10.2020 - 05.2021

Customer Service Associate

McDonald’s
07.2018 - 08.2019

Pest Control Technician

Organic Pest Control
04.2018 - Current

Secondary education -

Mabel Park State High School

Bachelor - Medical Imaging

CQU University

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