Madison Gurney
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate for learning new skill sets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Grill'd
03.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Cultivated strong relationships with locals, securing discounts on products used in daily operations for cost savings.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Trained new staff members in customer service techniques
Expeditor
Dome
Warwick, WA
04.2022 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
Till Operator
IGA Supermarket
08.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.
Education
High School Diploma -
Emmanuel Christian Community School,
Girrawheen WA 10.2023
Skills
- Cross-cultural sensitivity
- Multitasking capabilities
- Interpersonal skills
- Initiative and self-motivation
- Strong teamwork
- Conflict resolution
- Reliability and punctuality
- Child Supervision
- Relationship Building
Certification
Certified in CPR
Water rescue
Certified by royal life saving for swim teaching .
Timeline
Hospitality Team Member
Grill'd
03.2023 - Current
Expeditor
Dome
04.2022 - 01.2023
Till Operator
IGA Supermarket
08.2021 - 11.2022
High School Diploma -
Emmanuel Christian Community School,