Madison Gurney
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate for learning new skill sets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Team Member
Grill'd
03.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Improved overall efficiency by streamlining front desk operations and completing tasks in a timely manner.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Cultivated strong relationships with locals, securing discounts on products used in daily operations for cost savings.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Trained new staff members in customer service techniques
Expeditor
Dome
Warwick, WA
04.2022 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Streamlined drink preparation process for increased efficiency and consistent taste.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
Till Operator
IGA Supermarket
08.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and accurate transactions at the till.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Maintained a well-organized workspace for improved efficiency during busy periods.
- Handled cash, credit, and debit transactions with precision, ensuring accurate drawer counts at the end of shifts.
- Assisted in training new till operators, sharing best practices and company policies to improve overall team performance.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Ensured compliance with company policies regarding refunds, exchanges, and discounts while processing transactions.
- Collaborated with colleagues to maintain a clean and inviting store environment that enhanced the overall shopping experience for customers.
- Increased operational efficiency by assisting with restocking shelves and maintaining product displays when not attending to customers at the till.
Education
High School Diploma -
Emmanuel Christian Community School,
Girrawheen WA 10.2023
Skills
- Cross-cultural sensitivity
- Multitasking capabilities
- Interpersonal skills
- Initiative and self-motivation
- Strong teamwork
- Conflict resolution
- Reliability and punctuality
- Child Supervision
- Relationship Building
Certification
Certified in CPR
Water rescue
Certified by royal life saving for swim teaching .
Timeline
Hospitality Team Member
Grill'd
03.2023 - Current
Expeditor
Dome
04.2022 - 01.2023
Till Operator
IGA Supermarket
08.2021 - 11.2022
High School Diploma -
Emmanuel Christian Community School,
Similar Profiles
Oliver MitchellOliver Mitchell
Team Leader at Grill'dTeam Leader at Grill'd
Scarlet MooreScarlet Moore
Business Manager at Grill'dBusiness Manager at Grill'd
Tyler RelfTyler Relf
Team Member at Grill'dTeam Member at Grill'd
Fletcher ConnorFletcher Connor
Team Member at Grill'dTeam Member at Grill'd
Lilian GaborieauLilian Gaborieau
Service Technician at La Laiterie de MontaiguService Technician at La Laiterie de Montaigu