Summary
Overview
Work History
Education
Skills
Timeline
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Madison Gutkowski

Kurunjang,VIC

Summary

Determined current student studying a Bachelor of Psychological Science who is passionate about helping others. Currently looking to gain more experience, and knowledge in a career I am passionate about. Superior work ethic, hardworking and determined.

Overview

5
5
years of professional experience

Work History

Warehouse Operator

Aldi
10.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Receptionist

Micks Gym
04.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly, answering over 50 calls per day.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions and gave tours of gym.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Team Member & Supervisor

Woolworths
12.2019 - 10.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Team Member

KFC Woodgrove
09.2018 - 10.2021
  • Received an employee of the month award in which was recognised by my management team for dedication and hard work.
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

12 VCE -

Kurunjang Secondary College
12.2020

Bachelor of Psychological Science -

Deakin University
11.2023

Skills

  • Highly motivated
  • Ability to work in a team, or individually
  • Able to work under pressure
  • Decisive
  • Excellent communication
  • Office Administration
  • Customer Service
  • Problem Solving

Timeline

Warehouse Operator

Aldi
10.2023 - Current

Receptionist

Micks Gym
04.2022 - Current

Team Member & Supervisor

Woolworths
12.2019 - 10.2023

Team Member

KFC Woodgrove
09.2018 - 10.2021

12 VCE -

Kurunjang Secondary College

Bachelor of Psychological Science -

Deakin University

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Madison Gutkowski