Madison Gutkowski
Kurunjang,VIC
Summary
Determined current student studying a Bachelor of Psychological Science who is passionate about helping others. Currently looking to gain more experience, and knowledge in a career I am passionate about. Superior work ethic, hardworking and determined.
Overview
5
5
years of professional experience
Work History
Warehouse Operator
Aldi
10.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Receptionist
Micks Gym
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly, answering over 50 calls per day.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions and gave tours of gym.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Team Member & Supervisor
Woolworths
12.2019 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Team Member
KFC Woodgrove
09.2018 - 10.2021
- Received an employee of the month award in which was recognised by my management team for dedication and hard work.
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
12 VCE -
Kurunjang Secondary College
12.2020
Bachelor of Psychological Science -
Deakin University
11.2023
Skills
- Highly motivated
- Ability to work in a team, or individually
- Able to work under pressure
- Decisive
- Excellent communication
- Office Administration
- Customer Service
- Problem Solving
Timeline
Warehouse Operator
Aldi
10.2023 - Current
Receptionist
Micks Gym
04.2022 - Current
Team Member & Supervisor
Woolworths
12.2019 - 10.2023
Team Member
KFC Woodgrove
09.2018 - 10.2021
12 VCE -
Kurunjang Secondary College
Bachelor of Psychological Science -
Deakin University