Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Hannelly

Hamilton South,NSW

Summary

Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organisational and multitasking abilities. Hardworking and brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinical Support Officer

John Hunter Hospital
New Lambton, NSW
05.2022 - Current
  • Consulted with and advised NUM on general operation of ward.
  • Organised department according to administrative and service guidelines.
  • Implemented plans for updating clinical operations and identified problematic systems and process issues, developed plans to improve and monitored outcomes.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Patient Support Officer

John Hunter Hospital
New Lambton, NSW
03.2020 - 05.2022
  • Supported NUM with operational requirements and administrative tasks.
  • Organised paperwork for doctors, nurses and patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Developed training documents for new unit secretaries.
  • Provided information for patient admissions and discharges to foster timely processing.

Sales Manager

Newmark & Co
Charlestown, NSW
03.2019 - 03.2020
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Established and cultivated solid business relationships with new and customers.
  • Maintained ethical and positive working environment.
  • Tracked and maintained personal KPI targets.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Waitress/Bar Attendant

Cow & Calf Hotel
Wellington, NSW
11.2017 - 02.2019
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Resolved guest and customer complaints to maintain complete satisfaction and workforce effectiveness.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used multiple online systems to ensure smooth transactions, supply management and customer check ins.

Administrative Assistant

Wellington Business Services
Wellington, NSW
04.2014 - 01.2016
  • Executed filing systems to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Recorded meeting minutes to provide historical account of actions.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

Education

High School Diploma -

Wellington High School
Wellington, NSW
10.2017

Skills

  • File Management
  • Personal Assistance to Managers
  • Equipment Troubleshooting and Maintenance
  • Business Correspondence
  • Filing Documents
  • Administrative Support
  • Clinical Support
  • Organisation and Time Management
  • Office Supplies and Inventory
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Oracle E-Business Suite Financials

Certification

Australian Drivers License

RSA/RCG

Senior First Aid

Mental Health First Aid

Timeline

Clinical Support Officer

John Hunter Hospital
05.2022 - Current

Patient Support Officer

John Hunter Hospital
03.2020 - 05.2022

Sales Manager

Newmark & Co
03.2019 - 03.2020

Waitress/Bar Attendant

Cow & Calf Hotel
11.2017 - 02.2019

Administrative Assistant

Wellington Business Services
04.2014 - 01.2016

High School Diploma -

Wellington High School

Similar Profiles

CREATE PROFILE
Madison Hannelly