Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
References
Personal Information
Timeline
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Madison Hansell

Madison Hansell

Russell Vale,NSW

Summary

I am a dependable employee, successful in providing fast, high-quality customer service to guests in a restaurant, bar or customer service setting. I am adaptable, professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I have my RSA and RCG.

Overview

5
5
years of professional experience
1
1
Certification

Work History

BARTENDER/WAITRESS/BARISTA

Hamilton Island Enterprise
Hamilton Island, QLD
01.2024 - 09.2024
  • Worked at a variety of restaurants and bars located on Hamilton Island, working a minimum of 38 hours per week.
  • Set up and packed down the bar for service.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcoholic beverages.
  • Prepared cocktails and mocktails from bar recipes, and served wine, draft and bottled beer, and non-alcoholic beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a calm demeanour during high volume periods and special events.
  • Took orders for food and drinks and delivered them to guests.
  • Worked events such as weddings, long lunches, gala dinners, street parties, and conference groups of up to 500 people.

ASSISTANT STORE MANAGER

Dominos Pizza Inc.
Fairy Meadow, Australia
03.2021 - 01.2024
  • Promoted to Assistant Store Manager in May 2023.
  • Knowledge and understanding of all front and back-of-house operations.
  • Assisted in the recruiting, hiring, and training of team members.
  • Managed opening, closing procedures, and recommended changes to enhance the efficiency of daily activities.
  • Maintained positive customer relationships.
  • Supervised and evaluated up to 25 staff members.
  • Processed payments for credit and debit cards, and cash transactions.
  • Responded to customer concerns, working with the store manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed weekly inventory counts and orders.
  • Created and provided weekly work schedules to employees.
  • Trained new employees on protocols and customer service standards.

WAIT STAFF MEMBER

Ariel's Cafe
Figtree, Australia
05.2022 - 12.2022
  • Waiting and resetting tables to keep restaurant and work areas clean
  • Barista trained
  • Practised safe, sanitary food handling for preparation and service to maximise pleasant dining experience
  • Cultivated warm relationships with regular customers
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs
  • Served food/beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Utilised communication practices with kitchen staff to deliver customer meals in timely manner

CREW MEMBER

McDonalds, Fairy Meadow
Fairy Meadow, Australia
07.2019 - 04.2021
  • Worked front counter, drive-thru and other areas
  • Barista trained for McCafé orders
  • Provided excellent customer service whilst meeting quality expectations
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Trained new team members on procedures, customer service, and sales

Education

High School Diploma -

Woonona High School
Woonona, NSW
10.2023

Skills

  • Excellent customer service ability
  • Sound understanding of teamwork
  • Barista trained
  • Ability to work independently
  • Clear and effective communication skills
  • Bar service

Certification

  • 2023, Completed RSA
  • 2023, Completed RCG

Accomplishments

  • 2022/23 - Volunteered for Frame Running Wollongong Inc. Frame Running Wollongong (FRW) is a not-for-profit community activity created to support children in the Illawarra with a disability or impaired balance by providing a sporting service where they feel safe, secure, supported and equal.
  • 2018 - Represented Redbacks Oz tag State Titles
  • 2018 - Berkeley League Tag Grand Final Champions
  • 2017 - Dux of Berkeley West Primary School

Hobbies and Interests

  • Maintaining fitness
  • Gym
  • Art
  • Outdoor activities
  • Cooking

References

  • Shania Lewis, Manager at Sails Restaurant and Bar Hamilton Island, slewis@hamiltonisland.com.au, 0480171428
  • Ella Leadbeatter, Dominos Store Manager, ella.leadbeatterr@hotmail.com, 0423570447
  • Madison Chapman, Year 12 Adviser, madison.bramley@det.nsw.edu.au, 0431269063
  • Renee Jurgielan, Director, Frame Running Wollongong Inc., renee@framerunningwollongong.org.au, 0402850593

Personal Information

  • Date of Birth: 05/29/05
  • Driving License: Current Provisional 2 New South Wales Drivers License

Timeline

BARTENDER/WAITRESS/BARISTA

Hamilton Island Enterprise
01.2024 - 09.2024

WAIT STAFF MEMBER

Ariel's Cafe
05.2022 - 12.2022

ASSISTANT STORE MANAGER

Dominos Pizza Inc.
03.2021 - 01.2024

CREW MEMBER

McDonalds, Fairy Meadow
07.2019 - 04.2021

High School Diploma -

Woonona High School

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Madison Hansell