Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Heiniger

Greenfields,WA

Summary

People-person with an outgoing personality and energetic customer-focused service. A fast and eager learner who loves to be part of a team and is can work independently. I am committed to working hard and providing quality service to my customers. Hardworking with talents in baristering, customer service, people skills. Respectful, punctual employee multitasks with ease.

Overview

4
4
years of professional experience

Work History

Volunteer (Media Leading and Youth Leading)

Kingdomcity
01.2020 - Current
  • Assisted with special events and programs.
  • Collaborated with marketing team members on integrated promotional campaigns for maximum impact.
  • Boosted audience engagement with compelling content creation and curation.
  • Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
  • Taught Sunday school classes to impart values of faith.

Cafe All Rounder

Miami Bakehouse
12.2019 - 04.2024
  • Provides excellent customer service and proven upselling techniques
  • Barista trained
  • Resolves customer complaints, striving to satisfy customers every time
  • Works both independently and in a team to ensure productive workflow
  • Performs stock counts, restocks low supplies during shifts and cleans all areas of store
  • Proficient with Till and EFTPOS
  • Nominated trainer for new staff and main barista on shift
  • Regularly works early mornings and long shifts.

Education

Year 12 -

Foundation Christian College
Mandurah, WA
10.2022

Certificate III Business -

AITT
Perth, WA
10.2022

Certificate II General Adult Education -

South Metropolitan Tafe
Perth, WA
11.2020

OnTrackFlex -

Murdoch University
Perth, WA

Skills

  • Customer service
  • Barista trained
  • I'm Alert' Food Safety certificate
  • Organisation and multi-tasking
  • Training and onboarding of new staff
  • Patience and composure
  • Social Perceptiveness
  • Social Media Marketing
  • Time Management
  • Problem-Solving
  • Staff Training
  • Basic computer skills

References

Caitlin MacGowan, Store Manager, 0455 046886

Kerrie Prickett, Duty Manager, 0439 606200

Timeline

Volunteer (Media Leading and Youth Leading)

Kingdomcity
01.2020 - Current

Cafe All Rounder

Miami Bakehouse
12.2019 - 04.2024

Year 12 -

Foundation Christian College

Certificate III Business -

AITT

Certificate II General Adult Education -

South Metropolitan Tafe

OnTrackFlex -

Murdoch University

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Madison Heiniger