Madison Hitchen
Gold Coast,QLD
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
footlocker
Goldcoast, Australia
04.2024 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Handled scheduling for store shifts to achieve adequate staffing.
Assistant Store Manager
Ally Fashion
Goldcoast, Queensland
04.2022 - 02.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Provided employees with feedback on job performance.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Recruited, interviewed and trained new key holders.
- Trained, managed and motivated employees to promote professional skill development.
- Created promotional displays that increased visibility of merchandise.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Store Manager
Factorie
Goldcoast, Queensland
08.2023 - 03.2024
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Key Holder Supervisor
Famous Footwear
Goldcoast, Queensland
02.2023 - 08.2023
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Collaborated with management to determine key tasks and delegate to staff members.
- Performed daily cash management duties including deposits, audits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Key Holder Supervisor
Skechers
Goldcoast, Queensland
11.2017 - 04.2023
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Supported the Store Manager in daily operations activities as needed.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Performed daily cash management duties including deposits, audits.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Developed strategies to increase customer loyalty and retention.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Partnered with store leadership team to learn and understand management processes and reports.
Skills
- Stock management
- Motivational techniques
- POS system operations
- Upselling and cross selling
- Scheduling coordination
- Pricing and markdowns
- Operations oversight
- Hiring and training
- Shift scheduling
- Time management
- Team building and leadership
- Customer service management
Timeline
Assistant Store Manager
footlocker
04.2024 - Current
Assistant Store Manager
Factorie
08.2023 - 03.2024
Key Holder Supervisor
Famous Footwear
02.2023 - 08.2023
Assistant Store Manager
Ally Fashion
04.2022 - 02.2025
Key Holder Supervisor
Skechers
11.2017 - 04.2023
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