Summary
Overview
Work History
Education
Skills
Timeline
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Madison Hitchen

Gold Coast

Summary

Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Footlocker
04.2024 - Current
  • Assisted with daily operations, ensuring smooth store functionality and adherence to company standards.
  • Managed inventory levels, performing stock audits to maintain optimal product availability.
  • Coordinated team schedules, ensuring adequate staffing during peak hours for improved service delivery.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Assistant Store Manager

Factorie
09.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed creative visual displays to showcase products and attract customers.
  • Created innovative floor plans to maximize visibility of merchandise.
  • worked along team members too boost and meet KPI's set for the store, helped reach store KPI's and assisted team with reaching individual KPI's

Casual Team Member

famous footwear
05.2023 - 09.2023
  • Greeted customers and provided excellent customer service.
  • Assisted in stocking shelves, setting up displays and organizing merchandise.
  • Processed sales transactions quickly and accurately using a point of sale system.
  • Helped with unloading stock deliveries, checking off items against delivery dockets.
  • Maintained a clean and organized work area at all times.
  • Organized promotional materials for display in-store.
  • Responded promptly to customer complaints in a professional manner.

2IC Manager

Ally Fashion
09.2022 - 05.2023
  • Conducted employee training sessions to educate employees on products and company policies.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Created visual marketing and styled window displays.
  • Organized store merchandise racks by size, style and colour.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Recorded inventory sales into organization's weekly income report.
  • Directed staff and managed annual capital budget.

Key Holder

Skechers
09.2020 - 09.2022
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.

Crew Member

Grilled
10.2019 - 07.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Education

No Degree -

Nerang State High School
Nerang, QLD

Skills

  • Verbal and Written Communication
  • Time Management
  • Team Leadership
  • Visual Merchandising
  • Customer Relations
  • Staff Supervision

Timeline

Assistant Store Manager

Footlocker
04.2024 - Current

Assistant Store Manager

Factorie
09.2023 - Current

Casual Team Member

famous footwear
05.2023 - 09.2023

2IC Manager

Ally Fashion
09.2022 - 05.2023

Key Holder

Skechers
09.2020 - 09.2022

Crew Member

Grilled
10.2019 - 07.2020

No Degree -

Nerang State High School

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Madison Hitchen