Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Jackson

Seville,VIC

Summary

A reliable, hard-working manager with a high level of ownership and initiative. Possesses great willingness to learn and loves working within a team to achieve goals and form comradery so that each task is tackled to the best of our collective abilities. Places great value on both academic achievement as well as that within the workplace, aiming to combine the areas of knowledge to better advance each role to a higher standard through practical application. Known for having an easy going attitude but being switched on in crisis.

Overview

3
3
years of professional experience

Work History

Manager

Aldi Australia
Seville, Victoria
02.2022 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Established processes to ensure efficient workflow throughout the organization.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.

Front of House Manager

Happy 8
Melbourne, VIC
02.2021 - 12.2021
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Resolved customer complaints in a professional manner.
  • Assisted with training new staff members on proper customer service techniques.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.

IT Intern

GPK Group
Melbourne, VIC
12.2020 - 02.2021
  • Maintained inventory records of all hardware equipment used by the organization.
  • Contributed to document drafts and ad-hoc projects to preserve system functions.
  • Supported management, conducting technology inventory management to maintain workflow.
  • Provided administrative support to senior management team.

Education

High School Diploma -

Mount Lilydale Mercy College
Melbourne
11-2021

Bachelor of Law and Criminology -

Deakin University
Burwood, VIC

Skills

  • Operations Management
  • Business Administration
  • Financial Management
  • Policy Implementation
  • Staff Development
  • Cross-Functional Team Management
  • Verbal and Written Communication
  • Time Management

Accomplishments

  • 2021 VCE English High Achievers Award and school subject DUX
  • 2021 VCE Literature High Achievers Award and school subject DUX
  • 2021 VCE Religion and Society school subject DUX

Timeline

Manager

Aldi Australia
02.2022 - Current

Front of House Manager

Happy 8
02.2021 - 12.2021

IT Intern

GPK Group
12.2020 - 02.2021

High School Diploma -

Mount Lilydale Mercy College

Bachelor of Law and Criminology -

Deakin University

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Madison Jackson