Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Madison James

Diamond Creek,VIC

Summary

Dedicated and Motivated! I have a strong work ethic and
have built trusting positive relationships with staff, and clients over my years spent in the workforce. This is a result of excellent communication both written and verbal. I am a very confident person, being self motivated and confident I am always up for a challenge.

Overview

6
6
years of professional experience

Work History

Receptionist

Australian Skin Clinics
10.2023 - Current
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area, contributing to a welcoming environment for clients.
  • Scheduled, rescheduled, and cancelled appointments for clients.
  • Coordinated technicians and nurse schedules to optimize efficiency and improve client experience during peak times.
  • Greeted clients warmly to create positive first impression of the clinic.

Receptionist and Treatment Co-ordinator

Dental One
10.2020 - 10.2023
  • First point of contact for patients
  • Responsible for training and mentoring new staff
  • Executing day to day tasks in a fast paced environment with a number of clinicians to high standards
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Highly experienced in processing payment through Hicaps and Eftpos
  • Trained in third party payment plans - HUMM and OPENPAY

Dance Teacher

Melbourne Dance Theatre
01.2019 - Current
  • Communicating with students and parents in person, via email and by phone to resolve issues and answer questions.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques
  • Promoting self esteem and building confidence in students abilities with an encouraging approach


Dancer

Disneyland Tokyo
01.2020 - 09.2020
  • Moved and worked overseas independently for 9 months
  • Performed as a dancer in Productions for Disney Tokyo
  • Demonstrated professionalism during high-pressure situations adhering strict deadlines while maintaining focus on technique and precision.
  • Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.

Education

Certificate III And Certificate IV in Dance -

Swinburne University of Technology
Melbourne, VIC
2019

Succesful Completion of VCE

St Helena Secondary College
2017

Skills

  • Effective Listener
  • Positive attitude
  • Effective Time Management
  • Compassionate

References

Available upon request 

Timeline

Receptionist

Australian Skin Clinics
10.2023 - Current

Receptionist and Treatment Co-ordinator

Dental One
10.2020 - 10.2023

Dancer

Disneyland Tokyo
01.2020 - 09.2020

Dance Teacher

Melbourne Dance Theatre
01.2019 - Current

Certificate III And Certificate IV in Dance -

Swinburne University of Technology

Succesful Completion of VCE

St Helena Secondary College
Madison James