Madison James
Diamond Creek,VIC
Summary
Dedicated and Motivated! I have a strong work ethic and
have built trusting positive relationships with staff, and clients over my years spent in the workforce. This is a result of excellent communication both written and verbal. I am a very confident person, being self motivated and confident I am always up for a challenge.
Overview
6
6
years of professional experience
Work History
Receptionist
Australian Skin Clinics
2023.10 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area, contributing to a welcoming environment for clients.
- Scheduled, rescheduled, and cancelled appointments for clients.
- Coordinated technicians and nurse schedules to optimize efficiency and improve client experience during peak times.
- Greeted clients warmly to create positive first impression of the clinic.
Receptionist and Treatment Co-ordinator
Dental One
2020.10 - 2023.10
- First point of contact for patients
- Responsible for training and mentoring new staff
- Executing day to day tasks in a fast paced environment with a number of clinicians to high standards
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Highly experienced in processing payment through Hicaps and Eftpos
- Trained in third party payment plans - HUMM and OPENPAY
Dance Teacher
Melbourne Dance Theatre
2019.01 - Current
- Communicating with students and parents in person, via email and by phone to resolve issues and answer questions.
- Planned, prepared and delivered lesson plans introducing students to dance techniques
- Promoting self esteem and building confidence in students abilities with an encouraging approach
Dancer
Disneyland Tokyo
2020.01 - 2020.09
- Moved and worked overseas independently for 9 months
- Performed as a dancer in Productions for Disney Tokyo
- Demonstrated professionalism during high-pressure situations adhering strict deadlines while maintaining focus on technique and precision.
- Developed professional relationships with different dance professionals, choreographers, and performers by actively listening and effectively communicating.
Education
Certificate III And Certificate IV in Dance -
Swinburne University of Technology
Melbourne, VIC2019
Succesful Completion of VCE
St Helena Secondary College
2017
Skills
- Effective Listener
- Positive attitude
- Effective Time Management
- Compassionate
References
Available upon request
Timeline
Receptionist
Australian Skin Clinics
2023.10 - Current
Receptionist and Treatment Co-ordinator
Dental One
2020.10 - 2023.10
Dancer
Disneyland Tokyo
2020.01 - 2020.09
Dance Teacher
Melbourne Dance Theatre
2019.01 - Current
Certificate III And Certificate IV in Dance -
Swinburne University of Technology
Succesful Completion of VCE
St Helena Secondary College
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