MADISON-JAZZ ASHCROFT
Urangan
Summary
Experienced Hospitality/bartender worker with a solid background in maintaining a clean and organized environment. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional customer service, handling high-pressure situations, and proven ability to handle cleaning tasks efficiently and improve overall cleanliness standards. Known for reliability, flexibility, and creating positive experiences for patrons. . Looking to further branch her knowledge in all departments and show skill in a new setting, giving the freedom to meet new people and making strong connections.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Hervey Bay Sports Club
Hervey Bay, QLD
03.2026 - 05.2026
- Developed and maintained strong customer relationships through attentive service and personalized recommendations.
- Resolved customer inquiries and complaints promptly to maintain high levels of satisfaction and loyalty.
- Served high customer volumes during sporting games
- Prepared and served a variety of beverages, ensuring high-quality customer satisfaction
- Managed approximately 20 incoming calls per day from customers
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to changing priorities while ensuring guest satisfaction.
Bartender
Torquay Hotel
Hervey Bay, QLD
08.2025 - 03.2026
- Provided exceptional customer service, enhancing patron satisfaction and retention.
- Trained new bartenders on preparation and bar protocols, showing what is expected each shift.
- Ability to work efficiently in a fast paced environment
- Keeping work area clean and tidy for usage
- Maintained cleanliness and organization working area for safety compliance
- Served high customer volumes over 300 during special events, nights, and weekends
Hospitality Employee
Bayswater Bar & Grill
Hervey Bay, QLD
06.2024 - 08.2025
- Worked undergoing my Certificate III Hospitality course in both Bistro and Bar
- Proven ability to learn quickly and adapt to new situations.
- Cleared and wiped over 100 tables per shift
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained cleanliness and organization of dining areas for optimal guest satisfaction and adhering to health regulations
- Collaborated with kitchen staff to fulfill orders quickly during peak hours
- Contributed in kitchen prep tasks to spread the workload evenly through workers
Education
High School Diploma -
Urangan State High School
Hervey Bay11-2025
Kawungan State Primary School
Kawungan Hervey Bay12-2019
Skills
- Active Listening, Patience and Tolerance
- Basic Math
- Excellent Communication Customer Service
- Fast learner
- Leadership and Team Player Attitude
- Strong Multitasking
- Planning and Coordination
- Problem Solving
- Workplace cleanliness and tidiness
- Adaptive to all work environments
Certification
- Cert III — Hospitality, Including RSG, RSA, First Aid Certificates
- Cert II — Engineering
- Cert II — VFS
- Cert III — Aviation (drone flying)
Timeline
Bartender
Hervey Bay Sports Club
03.2026 - 05.2026
Bartender
Torquay Hotel
08.2025 - 03.2026
Hospitality Employee
Bayswater Bar & Grill
06.2024 - 08.2025
High School Diploma -
Urangan State High School
Kawungan State Primary School