Madison Jones-Morley
Tullimbar,Australia
Summary
A dedicated and purpose-driven professional in customer service, disability, and aged care work, characterized by integrity and an unwavering work ethic. Recognized for exceptional communication and interpersonal abilities, adept at engaging with colleagues, clients, and diverse levels of management. Proven proficiency in negotiating agreements with clients, coupled with a deep understanding of the nuances of quality customer service, showcasing adaptability, patience, attentiveness, and adept relationship-building skills. Impressive verbal and written communication, with the ability to convey information clearly and professionally to clients, colleagues, and management. Time management and organizational skills. Problem-solving abilities, effectively identifying and addressing client concerns or issues, finding creative solutions to meet their needs, and resolving conflicts as they arise. Adaptability and flexibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Worker
CareWays
11.2024 - Current
- Provide direct support and care to individuals in the Aged care setting.
- Assist with activities of daily living (ADLs) such as personal hygiene, dressing, eating, and mobility.
- Implement individualized care plans tailored to clients' specific needs and goals.
- Support clients in accessing community resources, social activities, and recreational opportunities.
- Monitor and document clients' progress, behaviours, and changes in condition.
- Assist with medication management.
- Provide emotional support and foster a positive environment for clients.
- Advocate for clients' rights and interests.
- Maintain a safe and clean environment adhering to health and safety regulations.
- Demonstrated ability to empathize with clients' needs and provide compassionate support, coupled with a genuine desire to help others.
- Assist in creating a positive and happy work environment.
- Attention to detail, in documenting client information, following care plans accurately, and ensuring that all tasks are completed thoroughly and according to established protocols.
- Teamwork and collaboration.
Disability Support Worker
The Disability Trust
11.2022 - 08.2024
- Provide direct support and care to individuals with disabilities.
- Assist with activities of daily living (ADLs), such as personal hygiene, dressing, eating, and mobility.
- Implement individualized care plans tailored to clients' specific needs and goals.
- Support clients in accessing community resources, social activities, and recreational opportunities.
- Monitor and document clients' progress, behaviors, and changes in condition.
- Assist with medication management.
- Provide emotional support and foster a positive environment for clients.
- Advocate for clients' rights and interests.
- Maintain a safe and clean environment, adhering to health and safety regulations.
AGED CARE - CARER
Warrigal Care
11.2021 - 10.2022
- Provide direct care and assistance to elderly individuals in various settings such as homes or residential facilities
- Assist with activities of daily living (ADLs) including personal care, grooming, feeding, and mobility support
- Implement care plans tailored to the unique needs and preferences of each resident
- Monitor and report changes in residents' health, behaviour, or condition to relevant healthcare professionals
- Foster a supportive and engaging environment for elderly residents, promoting their well-being and quality of life
ADMINISTRATION ASSISTANT
Accredited Building Certifiers
05.2021 - 11.2021
- Manage incoming inquiries via phone, email, and in-person, providing timely and courteous responses
- Assist with scheduling appointments, inspections, and meetings for building certifiers and clients
- Maintain organized records and documentation, including permits, certificates, and inspection reports
- Prepare correspondence, reports, and other administrative documents as required
- Collaborate with team members to ensure efficient workflow and support overall office operations
- Coordinate and track the progress of building certification projects, ensuring deadlines are met and all necessary documentation is complete
- Assist in the preparation and submission of building permit applications, liaising with relevant authorities and stakeholders as needed
CUSTOMER SERVICE REPRESENTATIVE
Subway
01.2019 - 01.2021
- Greet customers warmly and assist them with their orders in a friendly and efficient manner.
- Prepare sandwiches and other menu items according to Subway's recipes and quality standards.
- Operate cash registers and handle transactions accurately, including processing payments and providing change.
- Maintain cleanliness and sanitation standards throughout the restaurant, including food preparation areas, dining areas, and restrooms.
- Ensure that all food safety guidelines and procedures are followed to maintain a safe and hygienic environment for customers.
- Address customer inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the customer's satisfaction.
- Restock supplies and ingredients as needed to ensure smooth operations during busy periods.
- Collaborate with team members to coordinate tasks and deliver excellent customer service.
Education
COMPLETED YEAR 10 - ROSA
Albion Park High School
Albion Park01.2019
CERT III - INDIVIDUAL SUPPORT
TAFE NSW
ShellharbourSkills
- Exceptional communication and interpersonal abilities
- Proficiency in negotiating agreements
- Quality customer service
- Time management and organizational skills
- Problem-solving abilities
- Adaptability and flexibility
- Attention to detail
- Teamwork and collaboration
Certification
- First Aid Certificate
- Responsible Service of Alcohol - RSA
- White Card
- Traffic Controlling
Personal Information
Hobbies: Gym, Running, Soccer, Reading, Podcasts
References
Available Upon Request
Timeline
Care Worker
CareWays
11.2024 - Current
Disability Support Worker
The Disability Trust
11.2022 - 08.2024
AGED CARE - CARER
Warrigal Care
11.2021 - 10.2022
ADMINISTRATION ASSISTANT
Accredited Building Certifiers
05.2021 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
Subway
01.2019 - 01.2021
COMPLETED YEAR 10 - ROSA
Albion Park High School
CERT III - INDIVIDUAL SUPPORT
TAFE NSW
Similar Profiles
Saroj BhattaraiSaroj Bhattarai
Rostering Officer at CareWays CommunityRostering Officer at CareWays Community
Brannan MoriBrannan Mori
Causal at McDonald’sCausal at McDonald’s
Lucia GallucciLucia Gallucci
Support Worker at Focus Community Health CareSupport Worker at Focus Community Health Care
Mikayla BayatoMikayla Bayato
Customer Banking Specialist 2IC at Commonwealth BankCustomer Banking Specialist 2IC at Commonwealth Bank
Jonathan AladeJonathan Alade
Care Worker at Prediagnosis InternationalCare Worker at Prediagnosis International