Madison Kelly

Including the tasks of the Heli Base Coordinator, I demonstrated strong leadership skills by overseeing frontline coordinators to maintain impeccable customer service standards and efficient turbine engine machine operations. Trained all new personnel, orchestrated scheduling/breaks and ensured staff proficiency in front-office operations. Additionally, I supervised weight and balance checks, flight following, safety briefings, and radio communications to guarantee passenger safety. Collaborating closely with the chief pilot, I facilitated quotes, logistical arrangements for sizable groups, and secured landing permissions with DOC. Furthermore, I contributed to Sales & Marketing initiatives, conducted inventory audits, and promptly addressed feedback or resolved any grievances.

Greeting clients, introducing them to the service while assisting them to check in and complete flight documentation. Efficiently manage financial transactions, including payment processing, voucher redemption, and cash handling. Skillfully assessing passenger and luggage weights, deliver thorough safety briefings, and provide visual aids for flight routes using navigational maps. Assisting pilots with helicopter loading/unloading, managing radio communication, addressing client inquiries, and overseeing booking arrangements. Maintaining daily financial records, promote merchandise sales, and ensure the cleanliness and organization of office and hangar facilities. Provide assistance to pilots in maneuvering helicopters within the hangar premises. Responsibly handle after-hours inquiries and bookings via telephone during evening shifts.

Ensuring top-tier customer service and satisfaction. Managing inquiries, bookings, and quotes for clients and suppliers. Handling payments and vouchers efficiently. Assisting with client check-ins and ensuring completion of jet boat manifests and safety procedures. Engaging in photography, merchandise promotion, and photo package sales. Providing transportation between jet bases and accommodations. Facilitating radio communications with jet boat drivers. Completing daily banking sheets and maintaining cleanliness in facilities and work areas. Generating additional revenue through commission-based sales of other activities.