Madison Leung

• Planning and managing speech therapy schedule, considering preferences and needs of clinicians.
• Regular meeting with clinicians to understand their preference and needs, especially before implementing major changes.
• Leading project planning and provide regular progress updates to management.
• Reviewing and enhancing procedures and workflows to ensure consistent, efficient and streamlined administration.
• Participating in strategic meetings to contribute to goal setting and development of improvement plans.
• Providing advice to clinicians and clients regarding relevant company policies, including cancellation policy and guidelines for working with vulnerable individuals.
• Delegating tasks to members of administrative team and providing support when needed for complex tasks.
• Collaborating with NDIS Coordinator and plan-mangers to address client funding issues and assist with scheduling adjustments.
• Following up on outstanding accounts: Both private and 3rd party company
• Handling complex client requests, inquiries, and any ad hoc administrative duties efficiently, maintaining high level of client satisfaction during their speech therapy journey.

Organising racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Helping customers locate products and checked store system for merchandise at other sites.
• Preparing merchandise for sales floor by pricing or tagging.
• Restocking shelves to maintain product availability and store appearance.

• Scheduling appointments.
• Connecting with parents and keep them informed of students' progress.
• Helping students to understand key concepts.
• Assisting students with homework, tests and examinations preparation.
• Providing students constructive feedback and encouraging them to stay positive.