Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Madison Levett

Sydney,NSW

Summary

I am 29 and currently a food and beverage supervisor at Cucina Porto. I am a hardworking, bubbly and motivated employee who is determined to give every guest the best experience possible. I work very closely with the team i am put in and believe is is also very important creating a great work environment. I am looking to continue growing in my career and learning as much as i can when it comes to management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Cucina Porto - The Star Sydney
Pyrmont - Sydney, NSW
09.2023 - Current
  • Ordered supplies from vendors on a regular basis according to established guidelines.
  • Audited cash drawers at the end of each shift to verify accuracy of transactions.
  • Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
  • Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
  • Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
  • Resolved customer complaints promptly in a professional manner..
  • Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
  • Provided ongoing coaching and mentoring for employees in order to improve their job performance.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations and Explained goals and expectations required
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Coached staff on strategies to enhance performance and improve customer relations
  • Overlooked the pass section whilst the kitchen was busy
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Food and Beverage Attendant

The Star Sydney - ELE by Federico and Karl , Flying Fish Restaurant
Pyrmont, NSW
04.2021 - 09.2023
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
  • Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Trained new staff on restaurant protocols, customer service, and safety procedures.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Coordinated with the management team to organize and execute special events and bookings..
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Participated in ongoing training to enhance job skills and knowledge.

Food and Beverage Attendant

The Cliff
Canford Cliffs, BH137HX
03.2019 - 03.2021
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted other staff members in setting up banquet events according to customer requests.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
  • Prepared mixed drinks according to established recipes while adhering to responsible alcohol service guidelines.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Communicated effectively with kitchen staff regarding customer orders.
  • Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Managed table settings, including the arrangement of cutlery and glassware. Replenished stations.
  • Trained new staff on restaurant protocols, customer service, and safety procedures.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Performed opening and closing duties, including cleaning and preparing the venue for the next day.
  • Coordinated with the management team to organize and execute special events and bookings..
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Participated in ongoing training to enhance job skills and knowledge.

Education

Bachelor of Entertainment Management - Entertainment Management

JMC Academy
Sydney, NSW
04-2018

Bachelor of Music - Music

JMC Academy
Sydney, NSW
10-2015

High School Diploma -

Nepean Creative And Performing Arts Highschool
11-2012

Skills

  • Bar Management
  • Beverage knowledge
  • Wine pairing
  • Staff Leadership
  • Ordering Supplies
  • Staff Supervision
  • Inventory Management

Languages

English
Native/ Bilingual

Affiliations

  • Before working in hospitality i was a professional singer who performed at events, weddings and venues around sydney. As well as this i taught singing to students at a music school.
  • Out of work i enjoy checking out new restaurants and bars with my like minded friends and love travelling abroad experiencing new areas around the world.

Certification

  • WSET Level 1 Award in Wines
  • Bronze Vittoria Coffee Certificate
  • Completed Advanced Bartending Course - European Bartender School

Accomplishments

  • Was part of the opening of a restaurant Ele by Federico and Karl which was a progressive fine dining restaurant
  • Participated in a Sky Vodka competition where i was in the top 5
  • Created cocktails and mocktails that have been included in drinks menus at different venues

References

References available upon request.

Timeline

Food and Beverage Supervisor

Cucina Porto - The Star Sydney
09.2023 - Current

Food and Beverage Attendant

The Star Sydney - ELE by Federico and Karl , Flying Fish Restaurant
04.2021 - 09.2023

Food and Beverage Attendant

The Cliff
03.2019 - 03.2021

Bachelor of Entertainment Management - Entertainment Management

JMC Academy

Bachelor of Music - Music

JMC Academy

High School Diploma -

Nepean Creative And Performing Arts Highschool

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