Madison Martin
Oran Park,NSW
Summary
Highly organised, Energetic Event and Facility Manager bringing years of experience in providing leadership with a successful career in planning, coordinating and executing Sporting, Private, Corporate and Wedding Events whilst demonstrating cost-effective budgeting, exceptional time management and event marketing skills with an exceptional focus on attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Manager
Hubert Estate
02.2023 - 01.2024
- Ran Site inspections for potential new clientele while advising packages and minimum spends for desired dates.
- Prepared and hosted planning meetings with all clientele, finalising details from food and beverage selections, timings, guest lists, seating charts, room designs and external suppliers details.
- Developed BEO's based on planning meetings and detailed conversations with clients, using the program tripleseat.
- Created floor plans based of clients needs and desires along with ensuring it works operationally wise, using SmartDraw.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Ran weekly operations meetings for upcoming events with chefs, venue management and operations management
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Developed ideas to enhance and expand current event offerings and assisted in package upgrades
- Attended day of event handovers where needed
- Coordinated with sales and marketing teams to publicise and promote events.
- Coordinated florists, photographers, and musicians for events.
Bridal Host
The Grounds Of Alexandria
08.2022 - 02.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations.
- Ensured all schedules were followed throughout the event with the happiness of the bridal party at the front of mind at all times.
- Prepared bridal rooms to ensure conformability was a main priority.
- Developed and maintained relationships with customers and suppliers through the event
- 2IC to events supervisor throughout the events
Events Manager
Kittyhawk
09.2020 - 08.2022
- Selected and ordered refreshments, decor and event materials.
- Building BEO's for all events using ivvy
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Developed menus and floor plans on indesign
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Promoted adherence to client-event requirements through delegation, prioritising and management of entire production lifecycle from concept to execution.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment.
Facility Manager
D'Vine Gymsports
05.2017 - 05.2021
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Gymnastics Facility.
- Managed work and performance of all employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximise business operational performance.
- Devised and deployed successful marketing strategies, dramatically boosting facility ranking leading to being rewarded with national awards from the governing bodies.
- Organised budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained cleanliness and organisation of workspace, working closely with employees to systemise tasks.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Provided exceptional customer service to customers, increasing customer loyalty
- Lead all staffs performance reviews
- Finalised all rostering for facility, classes and staff.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Upheld great standards of leadership for employees, consistently leading by example.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Maintained facility grounds, equipment and safety compliance.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
Senior Gymnasitcs Coach
D'Vine Gymsports
05.2017 - 08.2022
- Worked with athletes, families, physiologists, Physiotherapists, Doctors and Coaches to ensure athletes are fully supported in being the best they can be.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Monitored athletes during events and practice to quickly identify injuries.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Educated athletes on nutrition and positive life choices for better health and performance.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Center Manager
Rec Alley
03.2015 - 05.2017
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Gymnastics facility.
- Managed work and performance of all employees.
- Managing all staff rostering, payroll and individuals performance reviews.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised and deployed successful marketing strategies, dramatically leading the club to win large club of the year within its first few years of business.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Skills
- Customer Service
- Vendor Service Coordination
- Verbal and Written Communication
- Strategic Planning
- Project Management
- Signage and Display Preparation
- Staff Leadership
- Crisis Management
- Local Business Relationships
- Company Branding
- Strategic Recommendations
- Communications and Media
- Business Growth
- Schedule Management
- Marketing and Promotional Materials
- Strategic Vision
PROGRAM EXPERIENCE
- Ivvy
- Tripleseat
- Smartdraw
- Indesign
- Mircosoft office
- Google docs
- Dropbox
- Google Drive
- Mindbody
Certification
- NSW & VICTORIAN RSA
- WWCC Exp 2027
- CURRENT First Aid and CPR Certificate
- Police Check
- Federation of International Gymnastics FIG 2 Coaching Accreditation
References
Available upon request
Timeline
Event Manager
Hubert Estate
02.2023 - 01.2024
Bridal Host
The Grounds Of Alexandria
08.2022 - 02.2023
Events Manager
Kittyhawk
09.2020 - 08.2022
Facility Manager
D'Vine Gymsports
05.2017 - 05.2021
Senior Gymnasitcs Coach
D'Vine Gymsports
05.2017 - 08.2022
Center Manager
Rec Alley
03.2015 - 05.2017
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