Madison Maves
Chirnside Park
Overview
6
6
years of professional experience
Work History
Head of Operations and Training
Gro Clinics
Melbourne, VIC
08.2023 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimise operations.
- Optimised customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
- Assisted in recruiting, hiring and training of team members.
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication (worked closely with sales, marketing, finance and tech teams).
- Facilitated change management efforts, guiding teams through periods of transition and growth (such as multiple tech stack changes, clinic builds and new service offerings).
Project Manager
Gro Clinics
Chirnside Park, VIC
11.2020 - Current
- Facilitated the Build of 2 new State of the art Clinics - involved in building management, Supplier management and overall project management.
- Facilitated the creation of a new IT management system and subsequent change management.
- Developed and implemented a new On Shore training program for new Doctors and Nurses.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Fostered relationships with vendors to promote positive working relationships.
- Identified, reviewed and applied policies and procedures.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Assistant Clinic Manager
Gro Clinics
Docklands, VIC
03.2018 - 11.2020
- Manage Day to Day Operations of a busy elective surgery clinic.
- Manage and create stock control protocols.
- Recruit and train new employees.
- Manage Administration staff to ensure an excellent client journey.
Education
Bachelor of Commerce And Law - Law And Commerce
Deakin University
Melbourne, VIC12.2023
Skills
- Project planning and development
- Start-up planning and management
- Advanced problem solving
- Strategic planning
- Verbal and written communication
- Operations management - creation and implementation of processes and policies
- Schedule optimization
- Administrative Management
- Focus and Follow-Through
- Inventory Management
- Planning and Implementation
- Onboarding and Orientation
Accomplishments
- Designed and implemented an On Shore Doctor training program, in the midst of 2020, seeing a 100% increase in doctor capacity.
- Completed a new clinic build in Perth, remotely, on time and under budget.
- Managed the creation and implementation of a new company wide IT system.
- Won the Junior Moot in my first year of law school, competing against 3rd year students.
- Designed and developed a myriad of medical and HR policies (alongside HR and National head Nurse) to improve client journey and employee safety and efficiency.
Timeline
Head of Operations and Training
Gro Clinics
08.2023 - Current
Project Manager
Gro Clinics
11.2020 - Current
Assistant Clinic Manager
Gro Clinics
03.2018 - 11.2020
Bachelor of Commerce And Law - Law And Commerce
Deakin University