Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madison Maves

Chirnside Park

Overview

6
6
years of professional experience

Work History

Head of Operations and Training

Gro Clinics
08.2023 - Current
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimise operations.
  • Optimised customer service protocols, elevating customer satisfaction and loyalty through personalized service initiatives.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw supply chain management, ensuring timely delivery of products and services to customers.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication (worked closely with sales, marketing, finance and tech teams).
  • Facilitated change management efforts, guiding teams through periods of transition and growth (such as multiple tech stack changes, clinic builds and new service offerings).

Project Manager

Gro Clinics
11.2020 - Current
  • Facilitated the Build of 2 new State of the art Clinics - involved in building management, Supplier management and overall project management.
  • Facilitated the creation of a new IT management system and subsequent change management.
  • Developed and implemented a new On Shore training program for new Doctors and Nurses.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Fostered relationships with vendors to promote positive working relationships.
  • Identified, reviewed and applied policies and procedures.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Assistant Clinic Manager

Gro Clinics
03.2018 - 11.2020
  • Manage Day to Day Operations of a busy elective surgery clinic.
  • Manage and create stock control protocols.
  • Recruit and train new employees.
  • Manage Administration staff to ensure an excellent client journey.




Education

Bachelor of Commerce And Law - Law And Commerce

Deakin University
Melbourne, VIC
12.2023

Skills

  • Project planning and development
  • Start-up planning and management
  • Advanced problem solving
  • Strategic planning
  • Verbal and written communication
  • Operations management - creation and implementation of processes and policies
  • Schedule optimization
  • Administrative Management
  • Focus and Follow-Through
  • Inventory Management
  • Planning and Implementation
  • Onboarding and Orientation

Accomplishments

  • Designed and implemented an On Shore Doctor training program, in the midst of 2020, seeing a 100% increase in doctor capacity.
  • Completed a new clinic build in Perth, remotely, on time and under budget.
  • Managed the creation and implementation of a new company wide IT system.
  • Won the Junior Moot in my first year of law school, competing against 3rd year students.
  • Designed and developed a myriad of medical and HR policies (alongside HR and National head Nurse) to improve client journey and employee safety and efficiency.

Timeline

Head of Operations and Training

Gro Clinics
08.2023 - Current

Project Manager

Gro Clinics
11.2020 - Current

Assistant Clinic Manager

Gro Clinics
03.2018 - 11.2020

Bachelor of Commerce And Law - Law And Commerce

Deakin University

Similar Profiles

CREATE PROFILE
Madison Maves