Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison McCarthy

Adelaide,Australia

Summary

Dedicated Administration Officer with over 15 years of experience providing exceptional support in high-pressure healthcare environments. Proven expertise in managing patient admissions and discharges, delivering training, and optimizing workflows to improve efficiency. Committed to maintaining patient privacy and confidentiality, with strong data management skills ensuring accurate and timely information input. Self-motivated and highly organized, with excellent attention to detail and the ability to prioritize multiple tasks effectively. Experienced in change management and adopting solutions-focused approaches. Demonstrates leadership qualities grounded in strengths-based principles, consistently acting with empathy, sincerity, and professionalism towards patients and families. Committed to compliance, contractual adherence, and work health and safety standards. A collaborative team player with outstanding communication skills, adept at working within multidisciplinary teams to foster a positive, safe, and efficient work environment.

Overview

19
19
years of professional experience

Work History

Administration Officer

Royal Adelaide Hospital
07.2008 - Current
  • Provide comprehensive administrative support to clinical and non-clinical staff, including photocopying, faxing, scanning, emailing, and document filing.
  • Manage patient admissions and discharges with accuracy and efficiency, ensuring smooth transitions across departments.
  • Handle high-volume phone communications, transferring calls and responding to enquiries in a professional manner.
  • Schedule outpatient appointments and coordinate patient transport, including ambulance and taxi bookings.
  • Create and manage pre-admission documentation for technical suites; distribute admission information to patients.
  • Maintain and update patient medical records, including scanning into EPAS (Sunrise) and culling inactive documents regularly.
  • Ensure accuracy of discharge dates, GP contact details, and patient information in electronic systems.
  • Operate and troubleshoot patient entertainment systems (Telstra), ensuring accessibility for patients.
  • Liaise with admissions, emergency, and ward clerks to ensure seamless communication and patient flow.
  • Support medical and nursing staff with administrative tasks and general ward coordination.
  • Book couriers, manage ward stock levels through Oracle, and process invoices using Basware.
  • Utilize a range of software platforms including Sunrise (EPAS), BOSSNET, Oacis, Anzio, Oracle, Excel, MS Word, Outlook, and Basware.
  • Perform accurate data entry to maintain hospital information systems and patient records.
  • Participated in the development of the central ward clerk hub at the former Royal Adelaide Hospital.
  • Delivered training and mentorship to new ward clerks; contributed to interview panels for administrative staff recruitment.
  • Acted as EPAS Implementation Lead for the opening of 8GA (COVID-19 Wing) at the new Royal Adelaide Hospital; supported the patient transition from Anzio to Sunrise while assisting nursing staff.
  • Identify process inefficiencies and propose improvements to enhance workflow, administrative accuracy, and patient care delivery.
  • Uphold strict patient confidentiality and provide empathetic support to patients and families.
  • Assisted in general medicine long-stay wards and RAC virtual clinic by conducting case note reviews, coordinating patient appointments, and supporting doctors during a clinical trial.
  • Implemented an improved organizational system for stationery and case note storage across both wards, enhancing accessibility and efficiency for clinical staff.

Administrative Assistant (Short Term Secondment)

Queen Elizabeth Hospital – Palliative Care Unit
11.2018 - 03.2019
  • Provided comprehensive administrative support to nurses, doctors, and allied health professionals within the palliative care unit.
  • Managed data entry, faxing, emailing, and general correspondence efficiently.
  • Handled incoming calls with empathy and professionalism, ensuring patients and families were connected to the appropriate contacts smoothly.
  • Maintained organized filing systems and managed the creation and archiving of patient case notes.
  • Scheduled outpatient (OPD) appointments and supported patient flow coordination.
  • Experienced with the Palliative Care Outcomes Collaboration (PCOC) for tracking and improving patient outcomes; proficient in Microsoft Outlook, Word, Excel, and hospital systems including Sunrise.

Sterilizing Technician

Royal Adelaide Hospital – Adelaide, SA
05.2008 - 07.2008
  • Collected used instruments and equipment from hospital wards
  • Performed decontamination of medical instruments
  • Wrapped instrument trays for sterilization
  • Supplied stock and sterilized instruments to various departments
  • Maintained cleanliness and hygiene standards within the department

Sterilizing Technician

Calvary Hospital – North Adelaide, SA
01.2007 - 05.2008
  • Decontaminated surgical instruments for operating theatres
  • Packed and wrapped instruments for sterilization
  • Operated sterilization equipment including autoclaves and Sterrad systems
  • Managed receiving and dispatching of loan kits and doctors’ personal items
  • Supplied sterile stock and equipment to hospital wards
  • Maintained compliance with Occupational Health and Safety (OHS) standards
  • Attended regular in-house training and in-service lectures
  • Utilized SCATS computer program for inventory and tracking
  • Maintained a strong working knowledge of medical instruments

Education

Medical Terminology and Medical Reception Course -

Wesley Institute of Training

Skills

  • Administrative support
  • Customer service
  • MS office
  • File maintenance
  • Attention to detail
  • Recordkeeping and file management
  • Supplies ordering
  • Work Planning and Prioritization
  • Decision-making
  • Team collaboration
  • Personable and approachable
  • Data confidentiality

Timeline

Administrative Assistant (Short Term Secondment)

Queen Elizabeth Hospital – Palliative Care Unit
11.2018 - 03.2019

Administration Officer

Royal Adelaide Hospital
07.2008 - Current

Sterilizing Technician

Royal Adelaide Hospital – Adelaide, SA
05.2008 - 07.2008

Sterilizing Technician

Calvary Hospital – North Adelaide, SA
01.2007 - 05.2008

Medical Terminology and Medical Reception Course -

Wesley Institute of Training
Madison McCarthy