Madison McLean
Mount Warren Park,QUEENSLAND
Summary
Office Administrator with 3 years of experience prioritising multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
Work History
Administrator
Superior Traffic Management
07.2021 - Current
- General administration and management of two client inboxes and phone lines
- Relations/Dealing with all different councils regarding Road Corridor Permits
- Contacts with QPS departments – booking in Police Control for job sites
- Emailing excel registers to relevant clients
- Practice written and oral communication daily with clients
- Effective skills liaising with clients by creating agreements and creating new jobs
- Invoicing relevant clients for road work permits
- Sending out operation reports to Operations Manager weekly
- Assisting our Traffic Control employees with all correct PPE
- Signing up new traffic control employees to our new online induction website (Staffd)
- Delegate phone calls and emails to relevant staff
- Review client complaints and develop solutions if relevant to my department
- Recording relevant permits and jobs into registers everyday
- Knowledge in correct licences Traffic controllers need
- Knowledge in TGS (Traffic Guidance Schemes)
- Tracking both fuel and toll expenses from our Utes and recording them into our registers
- Assist in quotations / Schedule of rates
- Scanning
Office Junior/Assistant
Compass Pools Australia Pty Ltd
01.2019 - 01.2020
- Scanning paperwork
- Filing
- Data Entry
Skills
- Administration Support
- Knowledge in Traffic Control
- Management of multiple emails
- Data Entry
- Invoicing – Software Xero
- Punctual and reliable
- Organisation skills
- Meeting Minutes
- Spreadsheet management
- Attention to detail
- File Organisation
- Customer Relations
- Reception duties
- Invoice Processing
- Document Management
- Office Supply Management
- Team Collaboration
- Customer Service across phone calls and in person
- Written and oral communications – Email / Telephone etiquette
- Effective skills in Microsoft Word, Excel, Planner, Powerpoint
Education and Certifications
Trinity College Beenleigh, 2016 - 2021
- Queensland Certificate of Education – Completion of Year 12
- Diploma of Business
- Certificate II Hospitality
- Certificate II Tourism
- Open Class CA Drivers Licence
Timeline
Administrator
Superior Traffic Management
07.2021 - Current
Office Junior/Assistant
Compass Pools Australia Pty Ltd
01.2019 - 01.2020
Similar Profiles
Julie SandovalJulie Sandoval
Field Technician at Superior Traffic ControlField Technician at Superior Traffic Control
Milton WalkerMilton Walker
Traffic Control Apprentice at Superior Traffic ControlTraffic Control Apprentice at Superior Traffic Control
Phillip GarrisonPhillip Garrison
Traffic Controller at Superior Traffic ControlTraffic Controller at Superior Traffic Control
Kyle McQuinnKyle McQuinn
Backup Supervisor at Real Pet Food CompanyBackup Supervisor at Real Pet Food Company
Conor FitzpatrickConor Fitzpatrick
Second In-Charge, B Company at Australian ArmySecond In-Charge, B Company at Australian Army