Croatian
Madison Mikletic
Bachelor Primary Education Student
Melbourne,VIC
Summary
Detail-orientated hospitality worker whilst studying full-time. Skilled in training and and operating staff as well as obtaining an enthusiastic demeanor. I am looking to extend my knowledge and passions within the education field before graduating in July 2022.
Overview
1
1
Language
1
1
Certification
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Barista
Ada Hearn – Waterline
Noosa Heads , QLD
2018.12 - 2020.12
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Administrative Secretary
St Teresa's Catholic College
Noosaville , QLD
2018.01 - 2018.08
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Manager
Cannoli Bar
Avondale Heights , VIC
2020.10 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
Lead Barista
Sandbar Associates, Madmegs + Co, Noosa Heads
Noosa
2019.12 - 2020.05
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Referee Coodinator
Noosa Cyclones Basketball Association
Noosa , QLD
2017.02 - 2018.11
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed team of 30 employees, overseeing hiring, training, and professional growth of employees.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Bachelor of Primary Education - Education
University of The Sunshine Coast
Sippy Downs, QLD 2019.01 - Current
Skills
Hospitality service expertise
undefinedLanguages
Certification
Certificate III Business
Interests
Basketball
Music
Reading
Timeline
Manager
Cannoli Bar
2020.10 - Current
Lead Barista
Sandbar Associates, Madmegs + Co, Noosa Heads
2019.12 - 2020.05
Bachelor of Primary Education - Education
University of The Sunshine Coast
2019.01 - Current
Barista
Ada Hearn – Waterline
2018.12 - 2020.12
Administrative Secretary
St Teresa's Catholic College
2018.01 - 2018.08
Referee Coodinator
Noosa Cyclones Basketball Association
2017.02 - 2018.11
Certificate III Business