Summary
Overview
Work History
Education
Skills
Timeline
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Madison Mitchell

Sippy Downs,QLD

Summary

An energetic, driven and adaptable individual with a passion for helping others. I have aspirations to grow by improving my skill sets to one day translate this into management. I am somebody who excels in a role but also drives team culture and success, taking my teammates with me.

Overview

4
4
years of professional experience

Work History

CSD Advisor

Youi Insurance
03.2023 - Current
  • Responsible for taking calls and specialising in product knowledge.
  • Systems (summit, CCV/Dash, Microsoft office).
  • Customer service, servicing vulnerable customers and handling customer escalations professionally
  • Have shown a proven track record in all KPIs and demonstrated my ability to learn and grow in the role.
  • Responsible for assisting manager with onboarding of new staff via live listening, driving and incubating.

Customer Service Attendant

Timezone
11.2019 - 04.2023
  • Recommended customers products with thorough explanations.
  • Maintained customer satisfaction with strategies focused on customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

High School Diploma -

Meridan State College
Sunshine Coast
11.2016

Skills

  • Navigating computer systems and data entry
  • Customer service and call handling
  • Conflict resolution and de-escalation
  • Product knowledge
  • Communication and active listening
  • Problem-solving and critical thinking

Timeline

CSD Advisor

Youi Insurance
03.2023 - Current

Customer Service Attendant

Timezone
11.2019 - 04.2023

High School Diploma -

Meridan State College

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