Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Madison Mitroulas

Sandringham,VIC

Summary

Experienced customer service professional with 3 years experience providing support in fast paced environment. Skilled in managing a demanding work schedule and providing empathetic service to customers. Proficient in conflict resolution and able to communicate with individuals from diverse backgrounds. Willing to adhere to a demanding work schedule and determined to perform the highest quality service in a cultural environment.

Overview

5
5
years of professional experience

Work History

Reception Coordinator

Nichols Crowder
02.2023 - 06.2023
  • Excellent customer service face to face, on phones and emails - Being friendly, welcoming, and comfortable talking with people, serving beverages and refreshments.
  • Maintaining immaculate presentation of office all times
  • Supporting different departments as team player with additional tasks
  • Data Entry
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Organized spaces, materials and catering support for internal and client-focused meetings

Assistant Property Manager

06.2022 - 02.2023
  • Key activities - Assist new or existing owners in finding new prospective renter for their home and or investments
  • Working across Bayside area
  • Being friendly, welcoming, and comfortable talking with people who walk in at reception
  • Professional customer service face to face, on phones and emails
  • Adhering to busy schedule - planning and managing all routines, condition reports, finals and exit reports to do on daily basis
  • Assisting property management team with any quota for landlords and helping out with their portfolios
  • Supporting different departments as team player with additional tasks
  • Key achievements - Leased 5 properties in challenging month
  • Ongoing customer feedback with 5-star reviews including finding dream home for customer.

Business Customer Care Consultant

Australia Post
10.2020 - 01.2022
  • Key activities: - Managed business and consumer customer e-commerce enquiries to resolution
  • Delivered exceptional customer service always
  • Processed commercial and business transactions
  • Facilitated credit management and payments
  • Continuous upskill across complex processes and completion of back of house administration
  • Effectively managed through roster of both weekday and weekend work
  • Key achievements - Delivered excellent NPS results (including perfect 10 scores across quarter 3 FY22)
  • Successful leads with business customers that converted to billable revenue $.3m in 12weeks
  • Great adherence and speed to response scores.
  • Self-motivated, with a strong sense of personal responsibility

Customer Service Assistant

Target
01.2019 - 01.2020
  • In person, over phone, and digital
  • Key activities: - Managed client retail needs face to face and over phone or digitally - Delivered exceptional customer service always - Processed various commercial and financial transactions
  • Private and Confidential January 2023 v11
  • Continuous upskill across complex and agile processes - Managed merchandise and floor stocking for excellent client presentations - Supported Security in store to ensure safety of people and products
  • Key achievements - Delivered excellent NPS results - Customer transaction process accuracy - Monitored merchandise to meet compliance to marketing and legal requirements
  • Maintained clean and organized work environment to maintain customer safety
  • Built strong relationships with customers and colleagues by providing friendly and personable service

Waitress and cash

Hopetoun Tearooms
01.2018 - 01.2019
  • Making sure all customers who come into Hopetoun Tearooms are being looked after with best customer service possible. Important having customers being welcomed and seated.
  • Taking guest orders in efficient manner as in fast paced environment.
  • Multi-tasking various front of house duties, helping customers with complaints and questions and giving customers information about products and services.
  • Digital cash handling with customers in high end and globally acclaimed food experience
  • Award for excellent customer service
  • Making sure to always look presentable in 1950s attire for tearoom style environment.
  • Inspected dishes and utensils for cleanliness
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer

Education

Associate Degree - Business

RMIT
Melbourne
2021

Skills

  • Communication
  • Teamwork
  • Customer Service
  • Amiability
  • Solution Orientated
  • Empathetic
  • Company policy adherence
  • Food and beverage preparation
  • Schedule Management
  • Cleanliness and sanitation

Accomplishments

  • Met all my KPIs - including receiving the KPI achievement award for the month in June 2022
  • Generating the most leads in customer calls that resulted in sales
  • Best customer service award of the month February 2019 Hopetoun Tearooms

Additional Information

  • ACHIEVEMENTS & AWARDS Student Awards - , Academic Excellence award for Top 20 student for College Year 9. - Outstanding Achievement award for Year 8. Community, Music, Sport, & Performance - AMEB 5 for Viola (2016). - Dancer of the Year, Shine Dance School (2013) - Public performances at Ministry of Dance, Star Track contests, Academy of Singing. Beauty accreditation - National accreditation for Lash extensions - Lash by lash salon (2020)

Timeline

Reception Coordinator

Nichols Crowder
02.2023 - 06.2023

Assistant Property Manager

06.2022 - 02.2023

Business Customer Care Consultant

Australia Post
10.2020 - 01.2022

Customer Service Assistant

Target
01.2019 - 01.2020

Waitress and cash

Hopetoun Tearooms
01.2018 - 01.2019

Associate Degree - Business

RMIT

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Madison Mitroulas