Madison Mulcahy
Manly,Australia
Summary
ESSA Accredited Exercise Physiologist who graduated from James Cook University in November, 2018. Looking to further my career by bridging into a structured, fulfilling role that requires use of clinical knowledge and strategic claims management experience experience to make educated decisions whilst working to build business relationships. Enjoys working with deadlines and striving to achieve KPIs.
Overview
7
7
years of professional experience
Work History
Account Manager
Pinnacle Rehab
09.2023 - Current
- Lead the growth of Gallagher Bassett and DXC portfolios within Pinnacle Rehab, driving strategic expansion.
- Successfully achieved consistent portfolio growth across all aligned accounts.
- Built and maintained strong relationships with key NSW agents including Allianz NI, Allianz CTP, DXC, Gallagher Bassett, and icare NI.
- Established and nurtured relationships with corporate employers and brokers to support portfolio growth while ensuring referral security.
- Consistently met referral targets through strategic cold calling, relationship building, and diversification to mitigate concentration risk.
Senior Rehabilitation Consultant & Account Manager
SIS Rehab Pty Ltd
01.2019 - 01.2023
- Conducted risk analysis within Pinnacle Rehab’s active portfolio and implemented effective mitigation strategies.
- Managed complaints and customer feedback in collaboration with the Operations team to ensure swift and effective service recovery.
- Delivered tailored solutions to stakeholders through Critical Claim Reviews and quarterly/ad hoc Claim Reviews.
- Supported employers and brokers by coordinating services for non-compensable injuries.
- Contributed to the development of Pinnacle Rehabs internal program, Recovery+.
- Collaborated with stakeholders to design and implement pilot projects that addressed specific customer needs while considering operational impact.
- Provided internal support to Pinnacle Rehab staff to ensure effective and aligned service delivery.
- Interpreted and executed Service Level Agreements fit for purpose.
The Centre for STRONG Medicine
01.2019 - 01.2019
- Exercise prescription for a diverse population
- Administering a myriad of assessments, i.e., cognitive, mental health and pain
- Building relationships with clients
- Engaging in a secretarial role 1 day per week
Education
Bachelor of Exercise Physiology - Clinical
James Cook University
Townsville, QLD01.2018
Year 12 Certificate - undefined
Burdekin Catholic High School
Ayr, QLD01.2013
Skills
- Teamwork & collaboration
- Claim management and coordination
- Clinical experience
- Strong communication skills
- Prioritisation skills
- Problem solving skills
Timeline
Account Manager
Pinnacle Rehab
09.2023 - Current
Senior Rehabilitation Consultant & Account Manager
SIS Rehab Pty Ltd
01.2019 - 01.2023
The Centre for STRONG Medicine
01.2019 - 01.2019
Year 12 Certificate - undefined
Burdekin Catholic High School
Bachelor of Exercise Physiology - Clinical
James Cook University