Madison Ness
Morayfield,QLD
Summary
Motivated customer service team member with exceptional interpersonal social skills, communication abilities and customer service focus. A team member who always displays dedication in balancing health safety, food safety and exceptional customer experience. As a senior crew member at Red Rooster I explore all opportunities to support and work with all team members to exceed and achieve customer expectations and restaurant business targets. I am a hardworking Fast Food Worker with a strong track record of quickly taking orders, managing customer window and preparing food with a high knowledge in POS systems.
Overview
4
4
years of professional experience
Work History
Senior Crew Member
Red Rooster
06.2020 - Current
- Enhanced team efficiency by streamlining workflows and establishing clear communication channels.
- Led crew members in completing daily tasks, maintaining high-quality results and meeting deadlines.
- Boosted customer satisfaction levels by addressing concerns promptly and ensuring exceptional service.
- Provided training to new crew members, fostering a supportive learning environment and promoting professional growth.
- Coordinated with team members in achieving sales goals, driving business success through strategic planning.
- Assisted management in implementing new policies and procedures, leading to improved operational efficiency.
- Maintained a clean and safe working environment by enforcing health and safety standards.
Education
Bachelor Education- Primary - Education
University of The Sunshine Coast
Sunshine Coast, QLD12.2028
High School Diploma -
Albany Creek State High School
Albany Creek, QLD11.2023
Skills
- Customer service
- Staff training
- Effective communication
- Decision making
- Conflict resolution
- Safety compliance
- Industry knowledge
- Quality control
- Team building
- Leadership abilities
- Continuous learning
- Attention to detail
- Organizational skills
- Adaptability
- Time management
- Interpersonal skills
- Delegation skills
Timeline
Senior Crew Member
Red Rooster
06.2020 - Current
Bachelor Education- Primary - Education
University of The Sunshine Coast
High School Diploma -
Albany Creek State High School