Elizabeth Leonard-Peters

• Monitored staff performance and provided guidance to ensure team goals were met.
• Budgets/KPI's, SAP/ invoicing.
• Rostering,Pay approvals.
• Provided technical support to staff and customers, resolving any customer complaints or issues in a timely manner.
• Assigned tasks to staff members based on their skill sets and workloads.
• Developed training materials for new employees and conducted onboarding sessions as needed.
• Created reports outlining the progress of projects and identified areas needing improvement.
• Implemented strategies to improve customer service processes and procedures.
• Enforced safety regulations among staff members in accordance with company policies.
• Investigated customer inquiries, troubleshooting problems, and providing solutions where necessary.
• Organized daily schedules for support services personnel, ensuring that all duties were completed in an efficient manner.
• Managed inventory levels of supplies used by support services personnel on a regular basis.
• Maintained records of employee attendance, performance reviews, time off requests.
• Collaborated with other departments within the organization to ensure smooth operations across teams.
• Drafted documents such as memos, letters, emails., regarding changes in policies or procedures within the department.
• Supervised support staff Support workers, Cleaning team and Catering to ensure efficient operations in healthcare services.
• Organising Servicing and maintenance for the Mental Health 102 bed unit.

• Supervise and support laundry assistants to maximize quality of service and performance.
• Create Rosters and other business documentation to coordinate the Laundry Departments needs.
• Training of new staff.
• Hospital support services role.
• Inputting kilos and KPI's

• Audits
• Overseeing Catering staff, Cleaning staff and Laundry staff.
• Rostering for 3 departments.
• Training staff on Food and Saftey hygiene standards and infection control.
• Day to day ordering for facility
• Team building.
• Updating SDS sheets for chemical usage
• Running a team of 30+ staff
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Organized supplies for use based on expected customer needs.
• Interacted pleasantly with clients and guests when performing daily duties.
• Requested maintenance orders to fix non-working equipment and address room damage.
• Worked with speed and efficiency to meet all job requirements.

* Opening and closing venue

* Everyday banking and overseeing takings, POS

* Stock control, ensuring stock is up to date, communicating clearly with suppliers

* Leading a team in a busy fast paced

enviroment

* allrounder , waitressing , bartender, making cocktails, function coordinator, barista

* Building customer relationships, creating incentives for regular customers and handling customer complaints

* Recruiting, training and supervising all FOH staff rostering according to budget

* Maintenance of the venue , making sure all is presentable and in working order

* Opening and Closing of restaurant

* Food preparation

* Overseeing staff and rosters

* Waitressing, Head Barista, takeaway orders

* Daily banking and till POS

* Providing excellent guest customer service and working extensively towards improving buisness of the restaurant

* General cleaning duties

* Ordering Stock

* Making and generating a high volume of coffees during busy periods whilst obtaining high customer service standards

* Running a team whilst maintaing a high quality of standard during busy shifts

* Opening and closing of the venue

* Everyday banking and overseeing takings

* developing a strong understanding of coffee technique, operations, product information and knowing how to troubleshoot the coffee machine and grinder

* Maintaining a clean work enviroment, paying close attention to detail to coffee equipment and surroundings

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Bagged, wrapped and packaged purchases according to customer needs.*
• Maintained current store, product and promotional knowledge to drive consistent sales.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Processed payments and maintained accurate drawers to meet financial targets.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.