Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Pitt

Madison Pitt

Business Support Advisor
Mount Cotton,QLD

Summary

Employed as a Business Support Advisor in the NAB Business Fulfillment team since August 2020. Excellent reputation of resolving complex lending problems and improving customer satisfaction. Within my time at NAB, I have showcased my adaptability skills through cross-training in the Deferrals and Renewals Team (where I was an SME), BAU Checks and Settlements Team, Funds Confirmation Team and the Digital Settlements Team. With that, I can proficiently use numerous internal NAB systems including Siebel, eBOBS, OBPM, MLS, weBOBS, PEXA, NABOne and Austin.

Overview

6
6
years of professional experience

Work History

Business Support Advisor

National Australia Bank
Cannon Hill, QLD
08.2020 - Current
  • Proficient in using numerous NAB programs including Microsoft Teams, Outlook, Zoom, Excel, World, Siebel, eBOBS, Austin, weBOBS, MLS, OBPM, NABOne and PEXA.
  • Adaptibility and proactivity demonstrated through delivering fulfillment support in line with functional remit and Customer Experience KPI's in multiple departments including the Deferrals and Renewals Team, BAU Checks, Settlements, Funds Confirmation and Digital Settlements.
  • Active participation in team operating rhythm to support management workflow, prioritising work in peak periods, and continual progress or improvements of customer KPI's. For example, Funds Confirmation consists of planning ahead and prioritizing files in a fast-paced environment to meet the 10am settlement deadline in PEXA whilst also managing Same Day settlement files.
  • Subject Matter Expert (SME) in the Deferrals Drawdown and Renewals Drawdown Team. This role included hosting training sessions for colleagues.
  • Involved in numerous process improvement projects to improve the Deferrals Drawdown and Renewals Drawdown Work Instructions to maximise the team operating rhythm and in turn, generate maximum results for customers.
  • Confidently contacting bankers via Teams or Zoom to clarify/resolve issues relating to files.
  • Ability to work autonomously through following Standard Operating Procedures and Work Instructions.

Customer Service Assistant

Jones Retail Group
Mount Cotton, QLD
12.2016 - 08.2020
  • Managed incoming calls each day with utmost professionalism and knowledgeable service.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Legal Intern

Tankard's Law
Wagga Wagga, NSW
01.2019 - 02.2019
  • Attended depositions and court proceedings and prepared summaries on cases.
  • Reviewed legal information and proofed documentation for errors.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Waitress

Fish489
Victoria Point, QLD
10.2016 - 01.2018
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Bachelor of Laws (Honours) - Law

Queensland University of Technology
Brisbane, QLD
11.2024

Career Qualified in Banking (CQIB) -

National Australia Bank
Brisbane, QLD
02.2022

Skills

  • Proficient in using MS Office, Excel and Word
  • Proficient in using Siebel, EBobs, PEXA, Austin, MLS and NABOne
  • Strong interpersonal and demonstrated client service skills
  • Excellent verbal and written communications skills
  • Strong attention to detail and a quick learner
  • Ability to plan and prioritise to meet firm deadlines in a fast-paced environment
  • Proactive and ability to work autonomously

References

Gareth Payne (Current Team Leader from NAB): 0413 957 896

Jerry Abad (Previous Team Leader from NAB): 0425 866 499

Timeline

Business Support Advisor

National Australia Bank
08.2020 - Current

Legal Intern

Tankard's Law
01.2019 - 02.2019

Customer Service Assistant

Jones Retail Group
12.2016 - 08.2020

Waitress

Fish489
10.2016 - 01.2018

Bachelor of Laws (Honours) - Law

Queensland University of Technology

Career Qualified in Banking (CQIB) -

National Australia Bank

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Madison PittBusiness Support Advisor