Madison Pitt
Mount Cotton,AU
Summary
Experienced Compliance and Risk Associate with a demonstrated legal and financial services background. Skilled in developing risk frameworks, defining compliance boundaries, and providing objective review and challenge regarding the effectiveness of risk management within the business. Strong passion for solving complex legal problems, compliance, contributing to uplifting business processes, and ensuring compliance obligations are met.
Overview
7
7
years of professional experience
Work History
Associate, Control Room
National Australia Bank
03.2022 - Current
- Responsible for the identification, management and/or prevention of Conflict of Interests, as well as the Bank's overall conflicts management.
- Establish, maintain and monitor adherence to NAB's Personal Conflict of Interest Policy (e.g., involved in the creation, review and challenge, and update of Controls; PACE Map creation of a Control; and weekly/monthly reporting to ensure adherence to Controls).
- Liaise with Executives to embed business processes and/or establish management plans to mitigate employee Conflicts of Interest.
- Support and enable Executives and senior management to understand and manage their obligations in relation to Conflicts of Interests.
- Involved in ELT review of disclosed Conflicts of Interests.
- Involved in preparation of data to evince NAB's commitment to ensuring effectiveness of Controls for audit and promontory.
- Created procedural manuals, identified gaps in current workflow processes and established new workflows to be implemented.
- Answer queries from Group Investigations, and Insider Crime and Integrity Risk.
Business Support Advisor
National Australia Bank
08.2020 - 03.2022
- Proficient in using numerous NAB programs including Microsoft Teams, Outlook, Zoom, Excel, World, Siebel, eBOBS, Austin, weBOBS, MLS, OBPM, NABOne and PEXA.
- Adaptability and proactivity demonstrated through delivering fulfillment support in line with functional remit and Customer Experience KPI's in multiple departments including the Deferrals and Renewals Team, BAU Checks, Settlements, Funds Confirmation and Digital Settlements.
- Active participation in team operating rhythm to support management workflow, prioritizing work in peak periods, and continual progress or improvements of customer KPI's. For example, Funds Confirmation consists of planning ahead and prioritizing files in a fast-paced environment to meet the 10am settlement deadline in PEXA whilst also managing Same Day settlement files.
- Subject Matter Expert (SME) in the Deferrals Drawdown and Renewals Drawdown Team. This role included hosting training sessions for colleagues.
- Involved in numerous process improvement projects to improve the Deferrals Drawdown and Renewals Drawdown Work Instructions to maximise the team operating rhythm and in turn, generate maximum results for customers.
- Confidently contacting bankers via Teams or Zoom to clarify/resolve issues relating to files.
- Ability to work autonomously through following Standard Operating Procedures and Work Instructions.
Customer Service Assistant
Jones Retail Group
12.2016 - 08.2020
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Legal Intern
Tankard's Law
01.2019 - 02.2019
- Attended depositions and court proceedings and prepared summaries on cases.
- Reviewed legal information and proofed documentation for errors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Waitress
Fish489
10.2016 - 01.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Laws (Honours) -
Queensland University of Technology
Brisbane, QLD11.2023
Career Qualified in Banking -
FINSIA
04.2023
PACE MAP Certification -
National Australia Bank
06.2023 - 07.2023
Skills
- Sound knowledge of financial services laws and regulations
- Strong time management skills and ability to meet tight deadlines
- Demonstrated problem-solving skills
- Excellent written and verbal communication skills with the ability to understand and convey complex information
- Excellent attention to detail
- Dedicated to continuous improvement and learning
Timeline
PACE MAP Certification -
National Australia Bank
06.2023 - 07.2023
Associate, Control Room
National Australia Bank
03.2022 - Current
Business Support Advisor
National Australia Bank
08.2020 - 03.2022
Legal Intern
Tankard's Law
01.2019 - 02.2019
Customer Service Assistant
Jones Retail Group
12.2016 - 08.2020
Waitress
Fish489
10.2016 - 01.2018
Bachelor of Laws (Honours) -
Queensland University of Technology
Career Qualified in Banking -
FINSIA
Similar Profiles
Thamani NdlovuThamani Ndlovu
Small Business Banker at National Australia BankSmall Business Banker at National Australia Bank
Rula Abu HijlehRula Abu Hijleh
Analyst at National Australia BankAnalyst at National Australia Bank
Mohit JainMohit Jain
Senior Consultant / Solution Lead /Senior DevOps Engineer at National Australia Bank (NAB)Senior Consultant / Solution Lead /Senior DevOps Engineer at National Australia Bank (NAB)
Michael SutherlandMichael Sutherland
Senior Markets Leader at National Australia BankSenior Markets Leader at National Australia Bank
Jessica FergusonJessica Ferguson
Chief Winemaker at Sirromet WinesChief Winemaker at Sirromet Wines