Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Practical problem-solver with excellent issue and conflict resolution skills.
Overview
9
years of professional experience
Work History
Fins N Fries
Supervisor/Team Leader
06.2015 - Current
Job overview
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Implemented systems throughout fast-paced environment to solve any issues that arise.
Supervised employees and maintained workflows with over 300 customers daily.
A1 Rubber
Administrator
04.2020 - 06.2021
Job overview
Screened and transferred over 30 incoming calls daily, took down messages and transmitted information and documents to internal personnel.
Computerized office activities, maintained customer communications and tracked records through delivery.
Entered and maintained departmental records in company database.
Collected, validated and distributed information to employees.
Daily data entry into MYOB.
Highly proficient using Microsoft 365.
Generated reports detailing findings and recommendations
Maintained personnel records and updated internal databases to support document management
Secondary English Teacher (EALD Special Education) at Coombabah State High SchoolSecondary English Teacher (EALD Special Education) at Coombabah State High School