Madison SIMS
Nollamara,WA
Summary
A dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I carry a strong work ethic and effective communication skills. I am a customer-focused individual with a passion for delivering exceptional service as well as strong interpersonal skills with a talent for effectively addressing concerns.
Overview
10
10
years of professional experience
Work History
Travel Agent
Flight Centre Travel Group
Perth , WA
08.2022 - Current
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Utilised GDS systems efficiently for booking and confirming travel plans.
- Tracked client travel preferences and history to provide tailored travel advice.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
Shift Supervisor
Supercheap Auto
Joondalup, WA
06.2018 - 07.2022
- Built a performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Established effective employee schedules, and delegated tasks to take advantage of individual abilities, and meet expected demands.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures, and balanced tills.
- Monitored employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Retail Sales Assistant
Supercheap Auto
Joondalup, WA
06.2015 - 06.2018
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Effectively located merchandise across various stores to address customer needs.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
High School Diploma -
Duncraig Senior High School
Duncraig, WA10-2016
Skills
- Cash Handling Expertise
- Store Management
- Document management
- Client communication
- Attention to detail
- Inventory control and record keeping
- Operations management
- Negotiation
Referrees
Miss Sannah Kingi - Flight Centre
Mb: 0401 505 540
Email: sannahkingi@gmail.com
Mr. Jim STENT - Supercheap Auto
Mob: 0481 900 058
Email: jim.stent@supercheapauto.com.au
Timeline
Travel Agent
Flight Centre Travel Group
08.2022 - Current
Shift Supervisor
Supercheap Auto
06.2018 - 07.2022
Retail Sales Assistant
Supercheap Auto
06.2015 - 06.2018
High School Diploma -
Duncraig Senior High School
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